7.4Lost Phone Activation Screen

The “Lost Phone Activation Screen” enables LPF subscribers to report a lost phone and activate the Lost Phone Finder application. After the initial session, subscribers dealing with a lost phone will go directly to the “Lost Phone Control Screen”.

• Description of lost phone recovery process, recommendations, and limitations

• Activation Wizard

  • Specify callback number (prevent entry of lost phone’s number!)

  • Specify 4-digit unlock code (require some complexity)

• “Lock and Locate Phone” button

  • Display connection progress i.e.

    • “Activation message sent to lost phone”,

    • “Activation message successfully delivered”,

    • “Locking Phone”,

    • “Phone Locked”,

    • “Locating Phone”,

    • “Phone Located”,

    • “Ringing Phone”

  • If unable to lock and/or locate phone:

    • Report specific problem – i.e. phone turned off or out of coverage, phone on voice call, phone set to E911-only, etc.

    • Display last known phone location (and time of report)

    • Notify Owner that the LPF IVR application will call her if the phone is powered-on and/or brought back in-coverage.

• Display phone location

  • Phone location displayed on map and in text form, with uncertainty disk

• Display phone battery level

7.5“Help Me Find My Phone” Screen

The “Help Me Find My Phone” is the initial screen for subscribers that have reported a lost phone and have completed the initial application activation process. It allows them to repeat operations that occurred in the initial activation, including find the phone, ring the phone, and view other service-related status.

• Locate/Re-Locate Phone Button

• Ring Phone Button

• Display Phone Battery Level Button

  • Displays last known battery level with time of report.

  • Battery status updated after each “locate” command.

• “Erase Personal Data” Button.

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