2.2Service Lifecycle When lpf Purchased After Loss

The high level service flow for users that subscribe to LPF after losing the phone is as follows:

1. The phone’s Owner loses or misplaces the phone.

2. Owner discovers the LPF website or calls carrier’s Customer Care agent to purchase the LPF service.

   1. Owner is invited to purchase the LPF service if the Owner’s phone supports the service (i.e. can be located and/or the LPF handset software is already installed on the phone.)

   2. A one-time activation fee will apply in addition to the recurring monthly subscription fee, but the there will be no charge unless the subscriber actually recovers the phone.

   3. No phone-directed service Subscription Code is used (because the user doesn’t have the phone!)

   4. Customers purchasing the service through Customer Care are then directed to the LPF Website or transferred to the LPF Interactive Voice Interface to use the service.

3. Owner activates the LPF function (i.e. puts the phone in “Lost Phone Mode”) through the LPF website or the LPF interactive voice application.

   1. Owner specifies a call-back number that is used to contact the Owner when a person other than the Owner finds the phone.

   2. Owner also specifies an unlock code that can be entered on the LPF handset application to immediately unlock the phone.

4. LPF quickly determines and displays/announces the phone’s current status – either powered on and in-coverage or off/out-of-coverage. If the phone is on and in-coverage, the phone’s location is displayed on a map or spoken as an address/intersection/place, with accuracy information.

5. LPF service locks the phone to prevent unauthorized outbound calls, displays a unique “I’m a Lost Phone” screen, and sounds a unique Lost Phone ringtone, and backs up the Owner’s phone-resident personal data (if integrated with a backup service.)

   1. The Lost Phone screen gives instructions that guide the person finding the phone to contact the Owner.

   2. The Lost Phone ringtone is played anytime the location of the device is requested, preventing it from being inappropriately used for tracking.

   3. If the phone is powered-off or out-of-coverage at the time the LPF is activated, the LPF handset application will awaken as soon as the phone powered-on and in coverage. The LPF handset application will cycle through all the activation steps, including sending a message to the Owner with the phone’s current location.

6. Owner can re-locate the phone and/or force the phone to replay the Lost Phone ringtone through the LPF website or the LPF interactive voice application.

   1. User can also view an up-to-date chronology of LPF events on the website.

7. Owner can order the LPF application to erase personal data on the phone through the LPF website or the LPF interactive voice application.

8. The phone is recovered.

   1. If the Finder is not the Owner, the Finder follows instructions on the screen to contact the Owner and arrange to return the phone.

9. Owner enters the unlock code to restore service. Because the service was purchased “post-loss” with a “pay only if you find the phone”, the service activation fee is charged and the monthly subscription fee begins at this time.

10. Phone operation returns to normal.