2.Вставьте следующие слова в текст приветственного письма.

Complete the welcome letter for hotel guests. Use the words in the box.

swimming-pool

reception

restaurants

conference rooms

room service

gymnasium

the disabled

air conditioning

wall-safe

sports facilities

laundry service

mini-bar

Dear Guest,

Welcome to the Delhi Grand, one of India's greatest hotels.

Your room and services

Air-conditioning You can change the temperature of your room with a single control.

______________ Use this to keep valuable items like traveller's cheques.

^{_____________________} Choose from a selection of soft and alcoholic drinks.

______________ Order a snack or a meal in your room at any time of the day or night. Dial 102.

_______________With our Express Service we can wash or dry-clean your clothes in 4 hours. Dial 104.

^{_____________________} For all information, and for taxi and other transport reservations. Dial 101.

Hotel facilities

When you want to swim or sunbathe, we have a really spectacular outdoor. If you want to stay fit, our and ______have all the most modern fitness equipment. The Delhi Grand is famous for its cuisine, and has four excellent _______ for you to eat in. The hotel is a wonderful place for business meetings. Ask at Reception for information about _________ and our other business facilities. We have first class facilities for^___________, and guests in wheelchairs can reach any part of the hotel without difficulty.

Staying at a hotel

3.Вставьте подходящие по смыслу выражения в диалоги. Разыграйте диалоги в парах.

Complete the three conversations. Use the phrases in the box.

Fine. I’ll pay by Visa, then.

For one night.

I’d like to book a single room.

Do you accept Visa cards?

For Tuesday 5 May.

I’d like to pay my bill, please.

Could you give me an early morning call?

You have a reservation for me.

Receptionist Riverside Hotel. Good afternoon. How can I help you?

Caller Hello.

Receptionist Yes, certainly. When is that for?

Caller ______________

Receptionist And for how long?

Caller _______________

Receptionist One night. Could I have your name, please, madam?

Caller Yes, it’s Helen Barnes.

Receptionist Fine. I’ll reserve the room for you right now.

Caller Thank you very much

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Guest Hello. My name’s Helen Barnes.______________________

Receptionist Oh, yes. Good evening, Mrs Barnes. Welcome to the Riverside Hotel. Could you fill in this form, please?

Guest Sure.

Receptionist Please could you sign here? Thank you. Here’s your key.

Guest Thanks. __________________

Receptionist Yes, of course. At what time?

Guest At 6.15, please.

-------------------------

Guest Good morning. _____________________

Receptionist Certainly, madam. Just a moment, please. Did you have anything from the mini-bar?

Guest No, nothing.

Receptionist Fine. Here’s your bill.

Guest Thank you.

Receptionist How would you like to pay?

Guest ________________

Receptionist Yes, we do.

Guest ___________________