Model 1

Уважаемые господа,

Ссылаясь на Ваше предложение от 24 июня, просим выслать нам партию одноразовой посуды.

Товар должен быть поставлен на условиях ФОБ Москва. Оплата будет произведена по получении товара с 3% скидкой при оплате наличными. По имеющейся договоренности нам будет предоставлена дополнительная 2% скидка, если упаковочный материал будет возвращен вам в течение 4 недель с даты выставления счет-фактуры (invoice).

Просим подтвердить получение данного заказа. Если товар будет доставлен в отличном состоянии, вы можете рассчитывать на дальнейшие наши заказы.

Искренне Ваш,

Model 2

Уважаемые господа,

Высылаем наш заказ № DR 4316 на свитера для мужчин и мальчиков указанных размеров, цветов и моделей.

Мы решили принять предложенные Вами 15% скидки и условия платежа по выставленным платежным документам. Однако, в ближайшем будущем нам хотелось бы пересмотреть эти условия.

Если у Вас нет указанных в списке товаров, просим не присылать вместо них замены. Будем признательны за доставку в течение 6 недель.

Вышлите, пожалуйста копию заказа, подписанную должным образом, в качестве подтверждения заказа. С нетерпением ждем Вашего ответа.

Искренне Ваш,

Task 12. Compose a plan for the order acknowledgement and the rejection of an order. Use information on p.p. 186-187.

Task 13. Read the following letters and decide which of them is an acknowledgement and which is a rejection of the order.

Model 1

Gentlemen,

We have received your order No 13658 of 26^th January. Unfortunately we must inform you that at present we are not in a position to deliver your order as specified. For the next 4 months our entire production is sold out.

Please let us know if you are interested in a shipment in June. We regret not being able to meet your order at the present time.

Sincerely yours,

Model 2

Dear sirs,

We wish to conform receipt of your order of 12^th February for the delivery of office appliances.

We will dispatch the goods to you as per our agreed schedule of delivery. Shipment will be made in accordance with the conditions of our offer dated 1^st February.

We are certain you will be successful with our equipment.

Sincerely yours,

Topic 4 claims and adjustments.

Task 1. Read the information about writing complaints and make notes of these rules.

Claims are written to inform the company of the problem and suggest a fair compensation. The most common cases for claims are:

• an incorrect bill, invoice;

• a bill for merchandise ordered but never received;

• delivery of unordered merchandise;

• delivery of incorrect merchandise;

• delivery of damaged or defective merchandise;

• an unusually delayed delivery;

• short – delivery;

• misdirection and errors in addressing.

When making a complaint plan your letter as follows:

• Begin by regretting the need to complain;

• Mention the date of the order, the date of the delivery and the goods complained about;

• State your reason for being dissatisfied and ask for an explanation;

• Refer to the inconvenience caused;

• Suggest how the matter should be put right.

Observe the following rules:

1. Make your complaint at once. Delay weakens your position and makes it more difficult for your supplier to find out why things went wrong.

2. Assume that your supplier will want to put the matter right (it’s in his interest).

3. Don’t assume that your supplier is to blame, he may have a perfectly good defense.

4. Confine your complaint to a statement of the facts and a polite enquiry as to what your supplier proposes to do about it. You may or may not decide to suggest how the matter should be put right, but don’t suggest hoe the mistake may have occurred. That is a matter of the supplier.

5. Above all, avoid rudeness; it may well create ill-feeling and cause the supplier to be unwilling to be helpful.

Task 2. Translate into Russian the Sample of a complaint

Dear Sirs,

We have recently received a number of complaints from customers about your fountain pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price.

The pens complained about are part of the batch of 500 (five hundred) supplied to our order#8562 of 28^th March. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of the pens complained about and there is little doubt that many of them are faulty, some of them leak and others fail to write without making blots.

The complaints received relate only to pens from the batch referred to. Pens supplied before these have always been satisfactory. We are therefore writing to ask you to accept return of unsold balance, amounting to 377 pens in all, and to replace them by pens of the quality our earlier dealings with you have led us to expect.

Yours sincerely,

Task 3. Study the following models of complaints and find their essential parts: 1) product information, 2) problem, 3) cause of problem 4) action taken, 5) solution desired.