- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
Staying at a hotel
Have you ever stayed at a hotel?
How can you understand that a hotel is quite good without being there?
Who serves you? What type of accommodation can you have?
VOCABULARY
Types of hotel
Hotels in Britain are graded with stars from one-star to five-star (five-star hotels are the best and most expensive). You can also stay in a Bed & Breakfast (B&B) (also called Guest Houses) where you pay for a bedroom, possibly an ensuite (= room with private bathroom) and breakfast.
Types of hotel accommodation
a single room: for one person with a single bed
a double room: for two people with one large double bed
a twin room: for two people with two single beds
full board: includes breakfast, lunch and dinner
half board: includes breakfast and dinner
B&B: just the room and breakfast
A visit to a hotel
We stayed in the Carlton Hotel for three nights in July, but I booked (= reserved) our room three months in advance (= before; in other words, in April) because it was the middle of the tourist season. When we arrived we checked in at reception, then the porter carried our suitcases up to our room. I gave him a small tip (n, v) - about 50p, I think. The staff were very friendly - we had a very nice chambermaid (= the woman who cleans the room) – and the room was very comfortable. The only problem we had, in fact, was with the shower which didn't work (= function) very well. (You could also say ‘There was something wrong with the shower’.)
Useful words and expressions
Could I book (= reserve) a room for next Thursday?
Could I have an early morning call at 7 a.m. please? (= Could you wake me at 7 a.m.?)
Could you put it on my bill, please? (= add the cost to the bill, e.g. for a drink you have in the hotel bar)
Could I pay my bill, please? (= pay for everything)
Could you order (= call) a taxi for me to go to the airport?
Are you fully booked (= completely full) next week?
Is breakfast/dinner included? (= Does the price include breakfast/dinner?)
Where's the lift? (= the machine which takes you up or down a floor) [AmEng = elevator]
Excuse me. How do (can) I get to the underground station from here?
I’d like to book a single/double room with a cot.
I’d like a room with a shower, a colour TV, and a view of the sea.
What time do you serve breakfast?
Am I too late for a dinner/to get something to eat?
Is service included?
Could I have a call at 7.30, please?
Could we have dinner in our room, please?
The teasmade [tea-making machine] in my room isn’t working.
I’d like an extra pillow, please.
I’d like to make a call to New Zeland, please.
What time do you like rooms to be vacated by?
Sorry to bother you, but…
I’m afraid there’s something wrong with the…, could you have a look at it?
Explain the words
single room chambermaid early-morning call overbooked suitcase |
twin-bedded room a five-star hotel to check in full board double-bedded room
|
porter bill to reserve hotel tips
|
receptionist Bed & Breakfast facilities luggage to arrive |