- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
1.
A. You’re a manager of the International Trade Company. One of your customers is ringing to rearrange the meeting. This meeting is quite important because it can result in increasing profits of your company. So urgency is obvious. (Next Wednesday you hold negotiations; next Friday you are meeting Japanese delegation and spending all day with them.)
B. You are a customer. You are ringing the International Trade Company (ITC) to rearrange the meeting. You are very busy. So you have only 3 days a week when you can meet representatives of ITC (This week is busy; next week: Wednesday, Friday and Saturday suit you best.)
2.
A. You are a secretary. You are in charge of organizing a meeting. You have to call Mr. Brown to confirm the date, the time and the place of the meeting. The meeting is important and urgent.
B. You are Mr. Brown. You are going to be on holiday in 3 days. You have got a lot of work to do. You would prefer to delay all meetings you have arranged.
3.
A. You are a manager of a Human Resource Department. You are interviewing a candidate for a managerial position in the Finance Department.
B. You are applying for a job. You are interested in a position of a manager in any Finance Department. Now you are being called for an interview.
4.
A. You are a publisher of an international directory of famous business people. Someone calls you about some mistakes in their entry. Make a note of the errors so you can make corrections before the next printing.
B. A publisher has included an entry on you in an international directory of famous business people. Unfortunately, it contains a lot of mistakes. Phone the publisher to correct them. (They misspelt your name. They said you are ten years older than you really are. They said you speak Chinese, but you don’t)
5.
A. You are the editor of a trade magazine. One of your readers calls you about some mistakes in one of your articles. Make a note of the errors so you can print corrections along with an apology next month.
B. There is an article about your company in one of your trade papers. Unfortunately, it contains a lot of mistakes. Phone the editor and complain. Explain what it should have said. (They misspelt your company’s name. They misspelt the name of one of your products. They said your company’s headquarters are in Chicago, USA)
READING 2
1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
I’m really fed up with the telephone selling. I keep picking up the phone at home, only to find that the person on the other end is trying to sell me something. Most of these calls seem to be in the early evening, just when I’m trying to cook or take a relaxing bath, or when I’m getting ready for an evening out.
I never want the products or the services on offer, but for some reason, I find it hard to say no and to put the phone down. If I say it is inconvenient, they don’t take any notice at all, but continue putting their message across, explaining why I must buy immediately before the special offer period ends up. I know there is a definite skill involved in dealing with this nuisance callers, which what they are.
Although I’m bad at hanging up at the very beginning, I have tried a simply walking away from the phone, hoping that when I finally return 10 minutes later, the caller will have given up. This doesn’t always work though! Do other readers have the suggestion on how I could deal with these calls more effectively? They are driving me completely mad!