- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
Business trip
Discuss the following questions:
What is the most important for you when choosing airline to fly: cost, comfort, service?
Would your choice be different when travelling on business? Why?
Name advantages and disadvantages of flying and travelling by train for business trips. What means of travel would you prefer?
VOCABULARY
Complete the diagram.
Air travel
Departures
This is the usual sequence of activities when you get to the airport.
First you
go to the check-in
desk where
they weigh
your luggage. Usually
you are permitted 20 kilos, but if your bags weigh more, you may have
to pay excess
baggage (=
you pay extra). The airline representative checks your ticket and
gives you a boarding
card for
the plane with your seat number on it. Then you go through
passport
control where
an official checks
[not
controls]
your passport, and into the departure
lounge. Here,
you can also buy things in the duty-free,
e.g.
perfume, alcohol and cigarettes. About half an hour or forty minutes
before
take-off, you
are told to go to agate number, e.g. gate 14, where you wait before
you get
on the
plane. When you board
(=
get on) the plane, you find your seat. If you have hand
luggage, you
can put it under your seat or in the overhead
locker above
your seat.
The plane then taxis (= moves slowly) towards the runway, and when it has permission to take off, it accelerates along the runway and takes off.
Note: The verb to taxi is generally only used in this context.
The flight
You may want or need to understand certain announcements; these come from the captain (= the pilot) or from an air steward or stewardess / cabin crew / flight attendants (= people who look after the passengers):
Please fasten your seat belt and put your seat in the upright position.
We are now cruising (= flying comfortably) at an altitude (= height) of 10,000 metres.
May we remind passengers (= ask passengers to remember) that there is no smoking until you are inside the terminal building (= where passengers arrive and depart).
The cabin crew (= air stewards) are now coming round with landing cards. (These are cards you sometimes have to fill in when you enter certain countries.)
Arrival
When the plane lands (= arrives on the ground), you have to wait for it to stop / come to a halt. When the doors are open, you get off the plane and walk through the terminal building and go to the baggage reclaim where you collect your luggage. You then pass through customs (green = nothing to declare; red = goods to declare; blue = European Union citizens). If you are lucky, you can then get a bus, taxi or train to the centre of town without waiting too long. You can also hire a car (= rent a car) at most airports.
Note: In British English you normally hire something for a short period, e.g. hire a room for a party, and rent something for a long period, e.g. a flat; for a car, you can use both words.