- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
Put these sentences in a logical order.
1 I paid my bill.
2 I checked in at reception.
3 I left the hotel.
4 I went up to my room.
5 I spent the night in the hotel.
6 I had an early morning call at seven o’clock.
7 I booked a room at the hotel.
8 I went out for dinner in a local restaurant.
9 I arrived at the hotel.
10 I got up and had a shower.
11 I had breakfast.
12 I tipped the porter who carried my luggage upstairs.
3. What would you say in these situations?
1 You want to stay in a hotel for two nights next week with your husband/wife. You phone the hotel. What do you ask or say?
2 You are at the hotel reception and you are planning to leave in about 15 minutes. What could you ask the receptionist?
3 You want to wake up at 7 a.m. but you don’t have an alarm clock. What do you ask at reception?
4 You have a drink in the hotel bar. The barman asks how you want to pay. What’s your reply?
5 When you turn on the shower in your room, the water comes out very-very slowly. What could you say at reception?
6 You want to go to the nearest bank but don’t know where it is. What do you ask at reception?
7 You want to reserve a room for a couple with a small baby?
8 You have to wake up early for an important meeting?
9 Your TV screen suddenly goes blank?
10 It’s midnight, you’ve just arrived and you’re very hungry?
11 You’d rather not go to the dining-room for breakfast?
12 You’re not sure whether to leave a tip or not?
SPEAKING
Choose a person who has an experience of staying at a hotel. He will tell the class about this experience. He should predict what questions can the students ask him and make notes.
The other students write 5 questions to ask the presenter about his experience of living in a hotel.
READING
1. Read the following statements and decide if they are true or false.
a) InterContinental Hotels keep worldwide records on client preferences.
b) Most independent hotels can’t afford sufficient staff to provide the services of a
multinational hotel chain.
c) Hotels make most of their money from food and drink.
d) American clients are more used to ‘brand name’ hotel chains.
e) In Europe it is more difficult to build hotels than in the USA.
f) A seventeenth century castle is an ideal site for a multinational chain hotel.
2. Read the article and see how much you were correct. Hotel chain takeover
Any place, any time, anywhere, the chances are the bathroom will be on the left of your room.
Travellers get off long-haul flights and receive a carefully prepared welcome at the InterContinental Hotel in Sydney. Receptionists offer refreshments suitable for the time zone which guests have just come from. It is early afternoon in Sydney’s high summer, but they greet British businessmen suffering from jetlag with a breakfast of toast, marmalade and cornflakes.
The hotel chain even checks its database of guests to anticipate which newspaper each customer takes, in order to offer a ‘local equivalent’.
The hotel industry is becoming more and more globalized. International chains are encircling the world, taking over local operators. In the US, 75% of hotels have a well-known brand, compared with just 25% in Europe. Size is becoming more important as customer expectations rise. International business travellers want Internet connections, widescreen televisions and push-button blinds in every room. They want faxes delivered to their rooms at all hours of the night and the ability to order foie gras at four o’clock in the morning. This means employing more staff than most independent operators can afford.
Between a third and half of hotel revenues comes from food and drink, but these only contribute 20% to 30% of profit. The real profits come from the rooms, so for most operators the principle objective is to improve occupancy. Loyalty card schemes are becoming increasingly elaborate. They can record guests’ preferences for well-cooked steak, ground-floor rooms or feather-free pillows.
However, there are limits to the internationalisation of Europe hotels. It’s much simpler to build hotels in the US than in Europe because there is so much space in the US. If you want a hotel, you can just build it. In Europe there are fewer opportunities for construction, so there are more conversions. Converted buildings are as easy to adapt to the US chain model as new buildings because the rooms are different shapes and sizes, so the standard ‘template’ doesn’t work.
It is difficult to turn a seventeenth century castle into a Holiday Inn, so some independent operators still prosper. That is bad news for an ideal guest of a multinational chain. He likes to wake up anywhere in the world in the knowledge that the bathroom is on the left, the blinds are blue and the phone is on the wall, six and a half inches above the bedside table.