- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
b) Imagine you are checking in at the Heathrow airport and check-in clerk informs you that you don’t have a seat at your flight because of overbooking. Naturally you are upset, but be careful what you say. If you are rude to the ground staff, you will not be allowed to board your flight. Not if you’re flying with British Airways, that is.
The company introduced new rules prohibiting customers from boarding flights if the use ‘threatening, abusive or insulting words to ground staff or crew’. The airline claims that last year their staff dealt with over 200 cases of air rage, including minor disagreements over smoking on board, but also more serious incidents involving violent or drunken behaviour. However, check-in staff believe they can prevent these problems if they deal with difficult passengers before they actually get on the plane.
Owen Highley, a BA lawyer who helped to draw up the new rules, told who helped to draw up the new rules, told The Times newspaper in London: ‘If we think someone is going to be a disruptive passenger, the most obvious think to do is to deny them boarding. But there has to be common sense. We are not going to ban from flight everybody who gets a bit stroppy’.
A spokeswoman for BA said: ‘Some people are understandably angry when they check in if they have missed a connecting flight because of a delay or some other problem. It is only if we fear they could become a danger that we will act’. However, BA will not offer a refund to passengers who are banned from the boarding their planes unless they have a fully flexible fare, and those involved in the most serious incidents will get a lifetime ban. You have been warned!
Sometimes air travel can be very frustrating. Things can go wrong and you people get angry. Do you think the BA rules are fair? Do you ever get ‘a bit stroppy’? Have you dealt with disruptive and nervous passengers?
Match the words used in the text with the definitions.
fare abusive |
disruptive insulting |
to prohibit to refund |
to deny to claim to ban |
1 unkind, rude language
2 to forbid, not to allow
3 a price for travel by bus, train or plane
4 to prevent, to make possible
5 a sum of money that is returned because of loss or damage
6 to refuse to accept as a fact
7 bringing to disorder
8 rude, without any respect
9 to state, to declare
4. A) In each list find the verb which is wrong and add it to the correct list.
receive tackle
miss introduce rules
book a flight obey
board ignore
take
claim deal with
catch a refund solve a problem
offer give
break
b) Use verb+noun combinations to complete the sentences below. Then answer the questions in brackets.
You should not ___ ___ if you don’t think they are sensible. (Do you agree?)
In my job I have to ___ a lot of ___ every day. (Is this true for you?)
If I ever need to ___ ___ ____, I always shop around at different travel agents to get the best deal. (Is this what you do?)
If you buy something that doesn’t work, you ___ ___ ___ or get the shop to change it. (When was the last time you did this?)