3.Answer the questions:

Is consumer conflict one of the most frequently used in workplace?

What are the parties involved in it?

Have you ever dealt with it as a consumer?

Is this type of conflict positive? Why?

What are the first steps of the consumers when they are sold indecent items?

What are the final steps if negotiations fails?

How does the state help the deceived consumers?

Who actually benefits from such conflicts?

4. Match the following words with the translation:

consumer– средство

supplier– возмещение., уплата

purchase– сделка

item– определять, устанавливать

refund– целый

transaction– покупка

entire– соответствующий

avenue– потребитель

to treat– отличаться

to identifу– предмет

appropriate– поставщик

to vary– рассматривать  

5. Translate into English Защита прав потребителей

Практически каждый человек в той или иной форме сталкивался с некачественной продукцией, контрафактами или поддельным товаром.  В большинстве случаев конфликт потребителя с тем или иным продавцом исчерпывается в момент обращения покупателя и предъявления некачественного товара. Как правило, крупные магазины предпочитают решить вопрос мирно и вернуть потребителю деньги. Однако, в некоторых случаях в игру вступают принципиальность руководства. И в том, и в другом случае могут потребоваться консультации по защите прав потребителей, правом проводить которое обладают государственные организации. В каждом отдельном случае может потребоваться определенный порядок действий для установления истины, поэтому до того как вы решите действовать, имеет смысл обратиться к специалистам с целью получения консультации по защите прав потребителей

Эта служба обладает правом не только проводить квалифицированные консультации по защите прав потребителей, но и осуществлять саму экспертизу с участием собственных аккредитованных лабораторий. Для каждой продукции используется свой набор необходимых анализов на соответствие заявленным параметрам и установленным в стране нормативам. По результатам экспертизы составляется профессиональное заключение, которое служит основным документом в решении конфликта и влечет за собой соответствующие меры.

 

 

 

Unit 15

1. Read the tongue– twisters as fast as you can

a) Elizabeth’s birthday is on the third Thursday of this month.

b) If you can’t can any candy can,

 how many candy cans can a candy canner can

 if he can can candy cans?

 

2. Read and translate the text Commercial Conflict

Commercial conflict describes conflict which takes place between firms, including certain types of situations when a solo individual is in business. But it does not include every kind of conflict which takes place in a commercial setting; labor– management conflict, workplace, and employment conflict are often found in commercial environments, but have their own characteristics and resolution procedures.

Many people find themselves involved in commercial conflicts as interested parties or as bystanders with little control as in a troubled merger of companies, when you happen to work for one of the companies involved. People who operate small businesses, work as managers of larger ones, or contract with any size of business have more direct roles in commercial conflict, and need to understand how these conflicts develop and how they are typically handled.

Because commercial firms are free to contract or not contract with any other firm, commercial conflict is generally said to arise between firms which are already in some kind of contractual relationship. business settings provide many opportunities for conflict to begin, particularly because commercial contracts often cannot contain all of the specifications which are implied or expected by the parties as conditions to the contract. Construction contracts, in which unexpected problems frequently arise during the construction, are common examples of this pattern. Also, conflict frequently arises because one party finds it difficult or uneconomic to comply with terms it had expected to be able to live with when the contract was agreed to, and tries to escape a requirement it now finds onerous.

Because the parties are generally in a relationship which can be described in contractual terms, and because a great deal of business negotiation involves secrecy, commercial conflicts can often lead to one party seeking legal resolution after a relatively brief attempt to negotiate.

A recognizable pattern is therefore that many places, parties to commercial conflicts “file suit first, and talk later”. This often results in less–than–creative resolution even when negotiation or mediation is used at the last minute to avert trial, because the escalation of demands and accusations get in the way of attempts to think through both parties’ best interests for the future. To get around this, some industries are developing elaborate systems that anticipate conflict as a normal part of a complicated relationship, and build in more productive ways of dealing with it when it arises. An example is the “partnering” approach now increasingly used in large construction projects.

Doing good business depends on being able to make good distinctions between the few conflicts that really demand legal procedures, and the many that demand clarification or adjustment of relatively minor terms in otherwise acceptable contracts.