Home task:

1. Letter Writing: in Business Letter

• Read pp. 65 – 70, answer the questions on p.70.

• Learn the vocabulary on p.70.

• Do ex. 1, 2 p. 71 - 72.

2. Telephoning:

- Learn the vocabulary “What to say – what to expect”

- Do ex. 2.9.

3. Conversation practice: Video Conference

a. Learn the vocabulary of Vocabulary list 8.

b. Be ready to act out the following situations:

- Buy smth for yourself and a present for your friend in a gift store.

- Discuss with your friend what sports you do in your free time.

Lesson 18

Lesson Plan:

I. Letter writing

1.1. The right address

Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)

1.2. Business Letter

• Answer the questions on p. 70.

• Study different types of order letters on pp. 67 – 79

• Go over your home exercise – ex. 1 p. 71 – 72

• Reproduce the letter you’ve learned at home (ex. 2 p. 72)

• Vocabulary drill (pp. 70)

II. Telephoning

A. Listening practice (Basic telephone Training, Unit 24a)

2.1. Write down the times:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

2.2. Make a note of the names of these airports on tape:

1. ……………………… 5. ………………………..

2. ……………………… 6. ………………………..

3. ……………………… 7. ………………………..

4. ……………………… 8. ………………………..

2.3. Underline the stress in each sentence:

1. He’s abroad this week. 3. The meeting’s cancelled.

2. Can he call you back at 4. What’s your address, please?

five o’clock?

2.4. Write these special dates. What are their names?

1. …………………………… 4. ………………………

2. …………………………… 5. ………………………

3. …………………………....

B. Getting the Message (Basic Telephone Training, Unit 24 b)

2.5. Listen to the message on the tape and note down the important information.

To ………………………………. …… Date ………………………….

From …………………………………. Time …………………………

Message

……………………………………………………………………………….

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

Message taken by ……………………………………………………………

6. C. Phone Play

Student A. Call double Peaks Travel. You are Mr. Todd. Change your flight from New York to Seattle from 21^st October to 22^nd October. You have an economy class ticket.

Student B. You work at Double Peaks travel. Economy class is full on all flights from New York to Seattle from 22^nd to 25^th October. Suggest Business Class on the 22^nd. There is a seat in Economy on the 21^st but it is on the late flight, leaving at 23.00.

6. Listening (task 5)

Call	Company called	Caller’s name	Address/ location	Order	Time of delivery
1.
2.

6. What to say – what to expect

Travel arrangements

Person calling

• Is there a connecting flight to Buffalo out of Kennedy International?

• What kind of transportation is available from the airport into town?

• Will I have enough time to get into the airports between flights?

Person called

• Are you willing to travel stand-by if I can’t get you a confirmed seat?

• Be sure to confirm your international flight at least 48 hours before departure.

• You’ll have a 12-hour layover in Chicago.

Hotels

Person calling

• I’d like to know the price for a single room with shower for one night, please.

• I’d like to make a reservation for Friday 27 August, please.

• Are conference room facilities available at your hotel?

Person called

• We’re fully booked for the night, sir. If you like, we could recommend another hotel.

6. Choose the best answer.

1. Where are you calling a) I’m on the phone.

from? b) My address is 49 Northwick Street.

c) This is Mrs. Skolnick speaking.

2. Can’t you reduce the price a) There are fewer goods available.

for our first order? b) The order is firm.

c) It may be possible for an initial order.

3. Why is there no one on a) The building is quite new.

the premises right now? b) It is after office hours.

c) The person wanted is on holiday.

4. Would you quote the item a) Yes, I have your quote.

number, please? b) Yes, that’s the quality I want.

c) Yes, I have your price list.

5. Would you prefer the a) Yes, I’d rather pay later.

latter? b) Yes, I liked the suggestion you made

in your letter.

c) Yes, the last suggestion is the best one.

6. We’ve got some more a) So you expect the to come in soon?

on order. b) So you can’t order enough?

c) So you’ll have to order some more?