Home task:

1. Letter Writing: in Business Letter

• Learn the vocabulary on p.70.

• Do ex. 3, 5 p. 72 - 74.

2. Telephoning:

- Learn the vocabulary “What to say – what to expect”

- Do ex. 2.9.

3. Conversation practice: Video Conference

- Act out Unit 9. Meetings of Video Conference.

Lesson 19

Lesson Plan:

I. Letter writing

1.1. The right address

Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)

1.2. Business Letter

• Answer the questions on p. 70.

• Go over your home exercises – ex. 3, 5 pp. 72 – 74.

• Vocabulary drill (p. 70).

II. Telephoning

A. Listening practice (Basic telephone Training, Unit 27a)

2.1. Write the numbers you hear on tape:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

2.2. Write the surnames you hear on tape:

1. ……………………… 4. ………………………..

2. ……………………… 5. ………………………..

3. ………………………

2.3. Circle the dates you hear on tape:

1. 30/8/92 31/8/82 4. April 26^th April 25^th

2. 30^th May 13^th May 5. 31^st March 31^st May

3. 6^th March 16^th March

2.4. Underline the strong stress in each sentence. Practice saying the yourself.

1. I’ll put you through. 3. I’m afraid he’s out all afternoon.

2. I’d like to speak to Mr.Imari, please? 4. What time will he be free?

B. Getting the Message (Basic Telephone Training, Unit 23 b)

2.5. Listen to the message on the tape and note down the important information.

To ………………………………. …… Date ………………………….

From …………………………………. Time …………………………

Message

……………………………………………………………………………….

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

Message taken by ……………………………………………………………

2.6. C. Phone Play

Student A. Call Mrs. Cupp at Peer Potteries. You have just received order No BC/56. You ordered 24 dinner services, but 18 were delivered. There are 24 on the invoice.

Student B. You are Mrs. Cupp’s secretary at Peer Potteries. Mrs. Cupp is abroad this week. Listen to student A’s problem and suggest a solution (change invoice, complete order …).

2.7. Listening (task 6)

Listen to the next two telephone conversations on the cassette. While you are listening, take a note of the orders on the message pads below.

______________________________________________WEALD___

of Watford

8. . (task 7) Listen to the tape and answer the following questions:

1. What price reduction will Mr. Thompson get for the quantity of tents he wants?

2. How can payment be made?

3. Why do McPherson need new supplies so soon?

4. Why can’t they get the same ones they had before?

5. When will the “Tournament” shoes be available?

8. (task 8) Complete the following conversation with phrases from the list below. Use each phrase only once.

• London Insurance Ltd. Can I help you?

• ………………… (1) ……………………………

• ………………… (2) ……………………………

• Thanks very much.

• ………………… (3) ……………………………

• Travel department.

• ………………… (4) ……………………………

• I see. Could you tell me how long you’ll be away?

• ………………… (5) ……………………………

• Right. Will you be outside Europe at all?

• ………………… (6) ……………………………

• Well, we have 10, 20 and 30 day policies so you’ll need a 20 day one.

• Is it possible to get cover just for two weeks?

• …………………. (7) ……………………………

• Well, it’ll have to be 20 days then. How much will it cost?

• …………………. (8) ……………………………

• Is there an alternative?

• …………………. (9) ……………………………

• But it’s better value if I take a full package, I suppose.

• …………………. (10) …………………………...

• OK, I’ll do that then. What do you need to know?

• …………………. (11) ……………………………

1. No, only in France and Germany.

2. I’ll put you through to our travel department.

3. Good morning. I’d like some insurance for a journey abroad.

4. Well, perhaps we could start with your name and address.

5. I’m afraid not. We only have standard periods.

6. Yes, I’d like some travel insurance.

7. Hold the line, please.

8. Yes, that’s right. And it’s simpler, too.

9. For full cover – that’s death, injury, baggage and money - $ 17.50.

10. For a fortnight, from 19 September.

11. Well, you could insure each or any of these categories separately.