Home task:

1. Letter Writing: in Business Letter

• Learn the vocabulary on pp. 40 – 42

• Do ex. 5, ex. 6 (C, D) p. 48 – 50.

1. Conversation practice: Video conference

1. Learn the vocabulary of Vocabulary list 5.

2. Review the vocabulary of Vocabulary lists 1 – 4.

3. Be ready to act out the following situations:

Ask the information clerk in the hotel about the following:

• The services the hotel provides

• How to get to some place in the city

Lesson 12

Lesson Plan:

I. Letter writing

1. The right address

Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)

1. Business Letter

• Vocabulary drill (see pp. 40 - 42 of “Business letter”)

• Go over your home exercises – ex. 5, ex. 6 (C,D) p. 48 - 49

II. Telephoning

A. Listening practice (Basic telephone Training, Unit 16a)

2.1. Write the letters you hear on the tape:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

22. Write the telephone numbers on the tape:

1. ……………………… 4. …………………………

2. ……………………… 5. ………………………...

3. ………………………

2.3. Fill in the missing letters:

1. k – d e 4. x z b -

2. b – l x 5. p r – I

3. – o g f

2.4. Circle the correct number you hear on the tape:

1. 80 18 4. 15 60

2. 70 17 5. 30 13

3. 16 60

B. Getting the Message (Basic Telephone Training, Unit 16b)

2.5. Listen to the tape and note down the important information.

TIP: Remember to write down only the important details.

To ………………………………. …… Date ………………………….

From …………………………………. Time …………………………

Message

……………………………………………………………………………….

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

Message taken by ……………………………………………………………

2.6. Listen to the message on the tape and note down the important information.

(Basic telephone Training, Unit 17 b)

To ………………………………. …… Date ………………………….

From …………………………………. Time …………………………

Message

……………………………………………………………………………….

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

Message taken by ……………………………………………………………

C. Phone Play

1. Student A. Call student B. Your name is Mr Bradburn. You want to confirm your appointment tomorrow with Miss Wells.

2. Student B. You are Miss Well’s colleague. Miss Wells is ill. Her appointments are cancelled this week.

D.I’d like to Know Your Prices (Telephoning in English, Unit 3)

2.7. Study the vocabulary below. Make sure you know the meaning of the following word-combinations:

What to say – what to expect

Inquiries for prices and discounts

Person calling:

• I’ve seen your advertisement in the Builder’s Journal and I’d like to know your prices and terms.

• What’s the price of the Portland cement you’re offering?

• If your terms are reasonable, we’ll be able to place another order soon.

• Could you let us have a firm offer?

• We sell pumps and need regular supplies.

• What are your hotel rates? Does that include breakfast and other extras?

Person called:

• Our lowest price is $ 60 a dozen.

• We can give you a 10 % discount if your order reaches us by October 30.

• Sorry, it’s not firm. Prices are likely to go up soon.

• No, I can’t tell you what the discount is until I know how many you’d like to order. You see, it depends on the quantity.

• Yes, if you order over $ 10 000 in value, we can go along with the special discount terms.

2.8. Task 3. Choose the missing words from the box.

allow cost demand gone up lowest

quantity repeat share special

1. These are our ………… prices for the material you wanted.

2. Couldn’t you manage to ……….. me a better discount for this large ……….?

3. That’s not much more than the price you paid last year. They’ve only ……… a little.

4. There’s a very heavy ……….. for our tents this year.

5. We can offer you a ………. discount if you order before the end of the month.

6. What would they ……….. if I took a hundred at a time?

7. Yes, but don’t forget that this is a ………. order.

8. ……….. prices are quoted on the stock market.

2.9. Task 4. Choose the best answers/explanations.

1. Can you give me a quotation? a. We haven’t any more available.

b. This price is very competitive.

c. They cost $ 3.30 each.

2. You wanted a higher discount. a. It depends on the number you order.

b. The prices are our lowest.

c. It’s not so much.

3. We’re thinking of buying your a. Then take advantage of our

products. introductory offer.

b. Business is good at present.

c. Share prices have been falling lately.

4. Can you offer the large size at the a. No, it’s cheaper.

same price? b. No, it’s more expensive.

c. No, the price is unchanged.

5. The terms are CIF. a. No credit is allowed.

b. Goods are supplied only if cash is

firm.

c. Goods are sent to the customer’s

place.

6.Are those your most favourable a. Yes, we have plenty available.

prices ? b. Yes, we can’t reduce them.

c. Yes, they are very important.

10. Task 5. Listening.

Listen to the two telephone conversations on the cassette. While you are listening, take notes on the note pads.

NOTES

__________From the desk of Sam Rizzo_______________________________