Home task:

1. Letter Writing: in Business Letter

• Learn the vocabulary on pp. 40 – 42, get ready for test 3.

• Do ex 7 pp. 50 – 51.

2. Telephoning:

- Learn the vocabulary Inquiries for prices and discounts.

- Do ex. 2.8., 2.9.

3. Conversation practice: Video conference

- Learn and act out the dialogue between Pablo Gonzalez, Ron Jacobs, Daniel Conway, Isabelle Pelletier and the waiter: ordering a meal in a restaurant

Lesson 13

Lesson Plan:

I. Letter writing

• Go over your home exercise – ex. 7 p. 50 – 51

• Write Test N 3.

II. Telephoning

A. Listening practice (Basic telephone Training, Unit 19a)

2.1. Write the telephone numbers you hear:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

2. Circle the correct letters:

1. BI BA BE BY 4. JE GE JI GI

2. HY HI AE AI 5. BB BV VB VV

3. AM EM IM OM

2.3. Make a note of the times:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

2.4. Punctuation. Listen carefully and write exactly what you hear:

1. ……………………… 4. ………………………….

2. ……………………… 5. …………………………

3. ………………………

B. Getting the Message (Basic Telephone Training, Unit 19b)

2.5. Listen to the message on the tape and note down the important information.

To ………………………………. …… Date ………………………….

From …………………………………. Time …………………………

Message

……………………………………………………………………………….

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

………………………………………………………………………………..

Message taken by ……………………………………………………………

C. Phone Play

1. Student A. Call the Channel Travel Service. You want to book a ferry from Dover to Calais on Wednesday 12^th at 8 a.m. for your boss.

2. Student B. You work for the Channel Travel Service. (Give the name of your company when you answer.) The morning ferries from Dover to Calais leave at 6 am, 7 am, and 9 am. Ferries from Folkestone to Calais leave at 8 am and 10 am.

D.I’d like to Know Your Prices (Telephoning in English, Unit 3)

2. Go over your home exercises (Tasks 3, 4)

3. Study the vocabulary below. Make sure you know the meaning of the following word-combinations:

What to say – what to expect

Inquiries for prices and discounts

Person calling:

• This is a special introductory offer. We’d like a lot of new customers to try our drinks.

• Is this February price list still valid?

• We usually get a better discount on a repeat order.

• Is that your best quote? I thought prices would be coming down now.

• Are you still running that late summer special on office equipment?

Person called:

• Those are the best terms we can offer, I’m afraid, Don.

• Have you checked with our competitors? You’ll find our prices can’t be beaten.

• The quotation is CIF Venezuela so the prices include freight and insurance.

• It would take too long to give you all the prices and terms on the phone. Why don’t I send you our price list by special delivery? You’ll have it by tomorrow.

2. Listening.

2.7. Task 6.

Listen to the two telephone conversations on the cassette. While you are listening, fill in the table below.

Call	Caller	Company called	Type of article asked about	Ref no.	Price	Discount
1
2

You will find the tapescript on pages ….

2.8. Task 7. Listening check.

1. On what quantity does Mr. Gilbert base his prices?

2. What will Mr. Gilbert send Pat Thompson?

3. What quality are the footballs?

4. What is the 9% discount made of?

5. How will Mr. Hampton make out hid order?

2.9. Complete the following conversation with phrases from the list below. Use each phrase only once.

Carstairs Ltd.

Could I speak to Mr Cooper, please? Ray Cooper.

1.______________________________________

Oh, that’s a pity.

2.______________________________________

Yes, I’d like to place an order for some printers.

3.______________________________________

Hello, is that Mr Winchester?

4.______________________________________

I’m ringing from computers sales Ltd. We’d like to order some A42 Printers.

5.______________________________________

6.______________________________________

Oh, yes, until the end of the year.

7._______________________________________

You’ve done business with us before, haven’t you?

Yes, and this is our second order for this type of printer.

8._______________________________________

9._______________________________________

Oh, we don’t normally go over 10%.

10.______________________________________

I see. We’d better confirm that with him.

11.______________________________________

Yes, Computer Sales Ltd, you said. And your name is …?

Fowles, Trevor Fowles.

12.______________________________________

a. I see. How many would you like?

b. We are thinking in terms of 12 ½%

c. Yes, do that and then perhaps you’ll call me back.

d. I’ll put you through to Mr Winchester, then.

e. I’m afraid he’s not in yet.

f. Right, Mr Fowles. You’ll be hearing from us later in the morning.

g. Yes, but we had 7 ½ % last time and Mr Cooper said it would be 5% higher for a repeat order.

h. What discount would you offer for an order for 100?

i. Speaking.

J. That’s good. We give a better discount on a repeat order.

k. Well, that depends on your terms. Is your May price list still valid?

l. Is it about an order?