Version 3

I. Communication model

Read the letter printed below and comment on the way the four aspects of the message have been handled. Make sure that you give appropriate quotes from the text to substantiate your answer.

Global Medicare

London, Great Britain

SW6 2BQ

11 april 2011

Fittenwell Corp.

Philipp Corel, Executive Manager

Zurich, Switzerland

Haltestrasse, 122

Dear Sirs

We regard to your letter of inquiry for the additional information on our company’s plan for employee repatriation. As you may know, we have gained a valuable experience in this field and we are happy to gain such a reputable client.

The present employee repatriation plan is a result of extensive work of our company’s departments and contains the most valuable information we tested by means of our knowledge and practice. It takes into account short-term and long-term prospects.

So far as the question of the plan is of utmost significance and we attach great importance to such customers like your company, we have decided that it must be explained to you as detailed as possible. This enabled us to propose one of our representatives to be sent to you company for his explanation of the scheme.

If you approve this idea, please contact our offices to inform us about that. If you have some other questions don’t hesitate to come in touch with us immediately. We are always glad to be at disposal of so respectable clients. Looking forward to hearing from you soon.

Yours faithfully

Global Medicare

Philipp Corel

Executive Manager

II. Writing and planning

When carrying out the assignments in this part of the paper use the checklists.

Having 8 hours every day and having a lot of home independent work the students feel themselves overloaded. Some of them even get ill of being exhausted and tired. There have been many complaints on this issue recently. Overloading is also mentioned as one of the main reasons of absenteeism. Trying to avoid students’ overloading with everyday classes and to create an even distribution of hours per day the administration of our university decided to cancel free Saturday to have 6-days working week.

You are asked to write a letter voicing your personal opinion on this measure.

1. Write a pre-analysis for this letter. Account for your decisions.

2. Devise a text model using at least two embedded structures. Select the relevant information from the above. You may add information as well, if you consider it necessary.

Version 4

I. Communication model

Read the following letter of complaint and comment on how four aspects of a message are handled. Make sure that you give appropriate quotes from the text to substantiate your answer.

19 Higgenbottom Road

Erie, Pennsylvania 34889

January 18, 2011

Tom Speed, General Manager

Speedy Sump Pumps

222 Warehouse Point Road

Warehouse Point, Connecticut 16445

Dear Mr. Speed:

I recently installed a Speedy Sump Pump in my basement. Water had been seeping into my basement, and I needed a reliable way of removing it before it ruined the possessions we store down there. The manager of our local hardware store told me that your pumps were the best on the market and should do the job. With all the snow we have had already this winter and with the usual thawing around the foundation, water has started to come in through the basement’s foundation cracks. At first, the sump pump did an admirable job of removing the water. However, last week, the amount of water coming into the basement increased slightly and the Speedy Sump Pump cannot begin to keep up. In fact, sometimes it doesn’t come on and I have to go down to the basement, wade across the ankle-deep waters and shake the pump before it comes on and pumps water out of the basement. The manager of the hardware store tells me that I need to ask you what the problem is. If you cannot solve the problem with my pump, I really do not know what to do. I would have asked my money back but I need the pump, not of course such inadequate or defective like yours.

I shall look forward to your response.

Cordially yours,

Charles Dogsbreath

Charles Dogsbreath

Enclosure