3 Answer the following questions.

1. In what way an operating system with a graphical user interface helps the user?

2. What is the most typical type of graphical user interface?

3. Do the recycle bin icon and trashcan icon have the same function?

4. When is a window known as a dialog box often used?

5. What elements can dialog boxes contain to gather information from the user?

6. What is a Find dialog box used for?

Unit 10

1 Terms to learn

freeze, v	фиксировать, замораживать
crash, n	аварийный отказ (ситуация)
jam, n	заедание, заклинивание
paper jamming, n	заедание бумаги
virus, n	вирус
toner, n	тонер, красящий порошок
support, n	поддержка, обеспечение
support assistant, n	помощник, ассистент
course, n	курс
computing support, n	поддержка ( при работе на компьютере)
interface, n	интерфейс
password , n	пароль (используется для ограничения доступа к системам и ресурсам компьютера)
information technology, n	информационная технология
application program, n	прикладная программа
word processor, n	текстовый процессор
to hang, v	зависать; подвешивать(ся) (о компьютере)

2 Read the text Computing Support Assistant

Organizations that have a large number of computers normally have a technical support department of some kind. The computing support assistant in these departments has a range of responsibilities, including the purchase and installation of computer hardware and software, setting up, managing and maintaining network systems, troubleshooting computing problems, and designing and adapting software. He also trains users in the use of both equipment and software.

General purpose office programs, such as word processors, spreadsheets, and databases usually have a large number of features, many of which are rarely used. Users often need help to find out how to operate these features. In PC systems it is also possible for memory problems to occur, particularly if the user is using a large number of programs at the same time. Memory problems can cause the computer to stop functioning. When this happens, the computer is said to have hung or frozen, although the term frozen usually refers to the display screen.

It is important for the computing support staff to be able to communicate with users as well as keep up to date with current technical knowledge about hardware and software. Computing is changing at an accelerating pace and it is difficult for support assistant to keep up with all the changes. Ways that this computing support assistant uses to keep in touch with developments include attending courses, using the Internet, and reading current magazines.

3 Answer the following questions.

1. What responsibilities has the computing support assistant?

2. Are troubleshooting problems very common when working at a computer?

3. Why do printing problems occur very often?

4. Do users often need help to find out how to operate general purpose office programs?

5. Is it important for the computing support staff to keep up to date with current technical knowledge about hardware and software? Why?

6. What are the ways for computing support assistant to keep in touch with developments in computing?

TEST 6

Match each word from column A (1-30) with its partner from column B (a-dd) to make a computing term definition from Basic English for Computing Units 9-10

A	B
1 freeze	a) part of an operating system that allows the user to interact with a computer using images and a cursor
2 toner	b) to manipulate the data according to the program instructions
3 graphical user interface	c) the part of a computer that processes the data
4 drop-down list box	d) a dialog box component that is used for entering text
5 recycle bin	e) a type of computer application program used for typing and editing text documents
6 checkbox	f) suddenly to stop responding. It is usually used in reference to a screen display
7 WIMP interface 9	g) a program used to hide files that are no longer required and bring them back if they are required again. Emptying the recycle bin deletes the files completely.
8 dialog box	h) a dialog box component that opens a list of items when the user clicks on the arrowhead at the end
9 icon	i) a person who maintains and troubleshoots problems with computers
10 support assistant	j) the powder used inside laser printers
11 interface	k) to press or release a button on a mouse
12 jam	l) a type of application program with an array of cells that is used for calculating formulas
13 password	m) a window in a WIMP system that is used to provide information or obtain information from the user
14 menu	n) a dialog box component that is used to switch between different sets of data
15 text box	o) a dialog box component in the form of a small square box used to indicate one of two alternative states, e.g. true or false. When the user clicks the box with mouse, a cross appears in the box. Clicking again clears the box.
16 title bar	p) a way of subdividing a folder so that stored files can be organized into smaller groups
17 active window	q) a small picture used in a WIMP system to present a program, folder or file
18 drag & drop	r) The connection between two different systems/ to provide connection between two different systems
19 window	s) interface based on a set of software features and hardware devices (such as windows, icons, mice, and pull-down menus) designed to simplify or demystify computing operations for the user
20 virus	t) to get stuck in one position
21 crash	u) a list of options displayed on a computer screen
22 subfolder	v) a secret code used to control access to a network system
23 spreadsheet	w) a rectangular screen area containing a program, folder or file in a WIMP system
24 click	x) a narrow strip across the top of a window in a WIMP system that indicates what is inside the window
25 word processor	y) suddenly and unexpectedly to stop processing during execution of a program
26 processor	z) move (an image or highlighted text) to another part of the screen using a mouse or similar device
27 process	aa) A common cursor control input device used with a graphical user interface. It has two or three button switches on top and a ball underneath that is rolled on a flat surface.
28 hang	bb) a sudden and complete failure/ to fail suddenly and completely
29 tab	cc) a program written deliberately to damage data or cause a computer to behave in an unusual way
30 mouse	dd) the window in a WIMP system that is currently being used. It is usually on top of any other open windows