Тема 8. Деловые письма.

Структура делового письма.

Особенности стиля делового письма.

When writing any composition you will need to check that you have paid attention to the following points:

1. Have you answered all the parts of the question?

2. Have you answered the question directly?

3. Have you communicated your meaning clearly?

4. Have you written the appropriate number of words?

5. Is your writing clear and easy to read?

6. Have you punctuated your work appropriately?

7. Have you organized your work appropriately, in paragraphs where necessary?

8. Are there any mistakes of basic grammar, vocabulary, spelling, etc. that you can correct?

9. Have you used a variety of grammatical structures and not only, for example, used the Past Simple in telling a story?

10. Have you used a range of vocabulary and not only, for example, simple adjectives like bad, happy, fast, etc.?

11. Have you used linking words/phrases like however, so, in addition, as soon as, etc. where appropriate?

12. Have you used language of an appropriate style? Is it too formal/informal?

13. Have you made your composition interesting/amusing where appropriate, so that reading it is an enjoyable experience?

Виды деловых писем:

1. письмо – запрос информации (Transactional Letter),

2. письмо об устройстве на работу (A Letter of Application),

3. письмо – жалоба (A Letter of Complaint).

1. Письмо – запрос информации (Transactional Letter).

The transactional letter implies that you use the given in the advertisement or a letter information to communicate a particular message. The most common aim of such letters is to ask for more detailed information to clear something out.

The Structure of the transactional Letter:

1. Address the person “Dear Sir or Madam,”

2. Give reasons for your writing and provide the information about yourself.

3. Ask for additional information. Make clear links between your letter and the advertisement. Your questions should be based on the facts connected with your aims of writing.

4. Close the letter. (I look forward to hearing from you)

The Typical Phrases:

- Thank you for the letter informing that …,

- I saw your advertisement and write for more information,

- I’m writing in response to your advertisement …,

- I would be grateful if you could …,

- I’m writing to enquire whether you could let me have some information about …,

- I would like to know more about …

Упражнение. Your basketball team is interested in taking part in an international sports tournament for young people but only has the advertisement given below and needs more information.

INTERNATIONAL SPORTS CONVENTION,

BARCELONA

calling all sports enthusiasts everywhere,

bringing the youth of the world together!

participation is invited in an athletics and sports festival

for application forms and more information call or write to:

Mr. R Valero, Celle Santa Rosa, 3, Barcelona 72580

You need to clarify: 1). What are the exact dates? 2). What about the accommodation? 3).Which sports are included? 4). How many people are there in the team? 5). Is it possible to get the information pack.

Dear Sir or Madam,

I saw you advertisement for the International Sports Convention in Total Sport magazine and I am writing for more information. I am a member of a basketball team and we are all keen to take part in the event, but require further details.

First of all, which sports will the event involve? We hope that basketball is one of them. We would also like to know the exact dates of the Convention. We are going to be taking exams till the end of June and so the members of our team will be free from 1^st July onwards.

We would like to bring the total of seven people, including our coach; will this be acceptable? also, there were no details about accommodation in your advertisement and it would be useful for us to know what the options are and whether bookings are made by you or by the participants themselves.

Finally, could you please send us an information pack, including application forms and any other useful information about the Convention and the city of Barcelona.

I look forward to receiving your answer,

Yours faithfully,

Sophie Wyss

Sophie Wyss

Упражнение. Read the second letter which contains the mistakes in tenses, word order, vocabulary, spelling, style. Find and correct the mistakes.

Dear Sir of Madam,

I am writing to ask for more informations for the International Youth convention which I saw advertised in Total Sports Magazine. In fact, my team-mates and I were thrilled when we have seen the advertisement but there are some things we’d like you to inform us on. To begin, I’d like to know what are the exact dates of the tournament, as some of the dates won’t be convenient for us, due to school exams. Secondly, as accommodation was not mentioned in your advertisement, I’d appreciate some information concerning hotels in the area where the tournament is going to take place. In addition to these, I request the information on the number of players that are allowed for each team and I, also, didn’t understand whether there is an age limit or not? Finally, we want to know whether the games are knock-out or whether there will be groups consisting of a number of teams, and how many teams are expected to participate.

I look forward to receiving an answer;

That’s all for now! Kind regards,

Rafael

Упражнение. Write the letter to the following advertisement.



International debating society: youth debating competition

Calling school debating clubs everywhere!

Your chance to show you forensic skills and help fight global warming.

You can beat the best young speakers in the world.

JOIN THE DEBATE ON:

Is global warming going to get better or worse?

Participants may argue for and against the motion.

Venue: Milton conference centre.



Упражнение. A friend has given you the address of Greenpeace, and you are interested in the possibility of joining. You have decided to write them a letter to find out more about the organization.

GREENPEACE – call for volunteers!

Greenpeace exists to defend the environment wherever it is threatened

Greenpeace tries to come up with solutions to environmental problems

Greenpeace takes action so that those solution are adopted

Greenpeace uses members' money to make sure there is a future for all of us

Greenpeace will always do everything it can to protect our world and the creatures we share it with

Greenpeace needs volunteers to help its fight to save our planet

Write to us now for more information:

Greenpeace, Cannonbury Villas, London N1 2PN

Упражнение. The following reply to the advertisement is in the wrong order. Number the paragraphs a - h in the correct order. Label the letter using the following features of a letter:

1 salutation, 2 reason for writing, 3 closing remarks, 4 personal information, 5 signing off.

a I would also like to know where the work will take place. I would like to work in my own area if possible. I believe there are a lot of ecological problems in my town.

b Yours faithfully,

c I look forward to hearing from you,

d I would be grateful if you could tell me what kind of work is involved and whether I would need any special qualifications. Also, how old do volunteers need to be? I am sixteen years old and I live in Hull. I do not have much experience of environmental work but I like going for walks. I recently started birdwatching as a hobby.

e Finally, could you tell me when the work would be as I would prefer summer work. I go to school but I have a lot of free time in the holidays.

f Dear Sir or Madam,

g If there is anything else I need to know please let me know.

h I am writing to ask for more information in connection with your 'call for volunteers' to help Greenpeace. I am not a member of Greenpeace but I would like to know more about how I can help.

Упражнение. Match the descriptions of the following organizations to the logos below.

1. A group which helps developing countries. 2. A human rights group.

3. A group which protects endangered wildlife. 4. An environmental group.

a) b) c) d)

Now it's your turn. Write your letter to any of the organizations above using the model and these questions to help you.

► Is there a branch in my country? ► How much does it cost to join?

► What kind of activities do they get involved in? ► Is it an independent organization?

► What do members receive?

Information you need to include: ► why you are writing. ► who you are and what you do.

Упражнение. You have seen the following advertisement in a magazine. You have always wanted to take part in an expedition like this, but would like to have more information. Read the advertisement carefully and write your letter.

OPERATION SEA WOLF

Chance Of A Lifetime!

If you want to see the world, visit exotic places, make new friends and work hard as part of a team, this could be just the opportunity you've been looking for.

Operation Sea Wolf sets sail on November 15th and currently needs:

marine biologists /anthropologists/geologists,

enthusiastic crew members (no previous sailing experience necessary)

The voyage will last for approximately 6 months and will include research into the animal and plant life of Indonesia.