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FOCUS 1. Read and discuss the letters.

1.1 DELAY IN DELIVERY

BEERGHAM PLC.

Hughs Estate, Strikeborough, Hampshire HM33 8DF
	Tel.	Telex.	Fax.
Our ref.			Your ref.

October 15, 20__

ZAO Rusexport,

17a Novoslobodskaja,

Moscow,

Russia

LETTER OF COMPLAINT

Dear Mr Serov,

Contract No. 90-045/8900

I am writing with reference to the above contract and shall be glad to know when we may expect delivery of the goods as they are most urgently needed.

When placing this order with you we particularly stipulated that the delivery must be effected within twelve weeks and the contract was concluded with you on the strength of your undertaking to effect delivery in due time. The delivery of the goods was to have taken place last month and we have been caused serious inconvenience through the delay. Therefore,

−As the delay in delivery has lasted over and above four weeks we expect you to pay us agreed and liquidated damages in accordance with clause 6 of the contract.

BEERGHAM PLC	Continuation Sheet No. 2

−If you cannot deliver the goods within next three weeks, we shall be compelled to cancel the contract.

−We refuse to accept the goods on the ground of late delivery.

−We intend to obtain the goods elsewhere.

−Moreover, as it is not the first time we have had to complain of delay in delivery of the goods against our orders (Our Ref. Nos. 093/230, 093-673, 093/677, 093/766), we will consider referring this matter for settlement to arbitration unless you can fulfil our orders efficiently.