118
2.1. ENQUIRY FROM A RETAILER TO A FOREIGN MANUFACTURER
AO ELECTRONICA-TRADE
119511 Moscow Lesnaya st., 8, Russia
Our ref. |
ET C341 |
Your ref. |
17 October, 200__
Thunderbolt Computers Ltd. 18 Chesholm Rd
London N17 ZB2
United Kingdom Dear Sirs,
We have heard from the British Embassy in Moscow that you are one of the main producers of electronic equipment in Great Britain.
We are a large chain of retailers in Russia and we are interested in purchasing personal computers of the latest model.
There is a brisk demand for this type of equipment in our country and we may be able to place a substantial order with you if your prices are competitive and your deliveries prompt.
Will you please send us your catalogue and full details of your export prices and terms of payment as well as particulars concerning technical characteristics of your latest model? We would also like to know about your warranty and after-sale service.
We are looking forward to your reply. Yours faithfully,
AO Electronica-Trade
A.Mishin
A.Mishin
Chief Buyer
119
2.2. ENQUIRY FROM AN IMPORTER TO AN EXPORTER
JOHANSSEN FORLAG
21 Kirkegate Stravanger 5026, Norway
Our ref. |
|
Your ref. |
21 May 200__
Fine Textiles Ltd. Hop on Road
Stroke-on-Trent ST7 1QF England
Dear Sirs,
The British Chamber of Commerce has advised us that you are producing for export first-class silk cloth.
We are one of the main importers of fabrics in Norway and we would like to have more information about your products as high-quality silk cloth is in great demand in our country.
Could you send us your price-list together with some patterns of your fabrics so that we can examine the texture and quality? We would also like to know details of discounts and terms of payment. As we usually place very large orders, we would expect a quantity discount. Please let us know what quantity discounts you allow. Our usual terms are payment on invoice.
Prompt deliveries would be necessary as we have a fast turnover. We would therefore need your assurance that you could meet all delivery dates.
We look forward to hearing from you soon.
Yours faithfully,
S.Olssen
S.Olssen
Manager
120
LEAD-IN 3
A reply to an enquiry from a regular customer is normally fairly brief, and does not need to be more than polite and direct. If the supplier is in a position to meet his correspondent’s requirement, his reply will generally:
−Thank the writer of the letter of enquiry for the letter in question (it is necessary to mention the date of the letter and quote any other references that appear).
−Confirm that he can help.
−Supply all the information requested, and refer both to enclosures and to samples, catalogues and other items being sent by separate post.
−Provide additional information, not specifically requested by the customer, so long as it is relevant.
−Conclude with one or two lines encouraging the customer to place orders and assuring him of good service.