- •Основы mice туризма
- •Санкт-Петербург
- •Содержание
- •Contents
- •Historical background
- •International organizations
- •The demand side of business travel and tourism
- •The geography of demand
- •Individual cities and business travel and tourism
- •Conclusion
- •The impacts of business travel and tourism
- •The economic impact of business travel and tourism
- •Positive
- •Negative
- •The environmental impacts of business travel and tourism
- •Positive
- •Negative
- •The social impacts of business travel and tourism
- •Positive
- •Negative
- •Impacts and different types of business travel and tourism
- •Impacts on different sectors in business travel and tourism
- •Impacts and different types of destinations
- •Conclusion
- •Discussion points and essay questions
- •Exercise
- •Types of business travel sector activities
- •Types of meetings
- •Meeting styles
- •Meeting frequency options
- •Suppliers
- •Venue selection criteria
- •Chapter 3.2. Conferences: classification, types. Destinations
- •Public Conferences
- •Conferences with Exhibitions
- •Internal Company Meetings
- •Virtual Conferences
- •Chapter 3.3. Exhibitions: classification, types. Destinations
- •Trade fairs in history
- •Contemporary trade fairs
- •Moral incentives
- •Forms of incentives
- •Incentive travel
- •Intermediaries
- •Organisation of incentive programmes
- •Destinations
- •Chapter 5. Intermediaries. Extra services.
- •Business travel professionals
- •Overview of Global Reservation Systems Tomorrow – Today
- •Galileo - Computerised Reservation System
- •Exercise Search the Internet data and prepare presentation about other global e-reservation systens Chapter 7. Recruitment. Education. Certification.
- •Training programs
- •International Association of Professional Congress Organizers (iapco)
- •Mpi has also pioneered the provision of training and personal development materials via the Internet.
- •Chapter 8. The future of mice-tourism: analysis, problems, tendencies
- •Mice tourism in Africa
- •Mice tourism in America
- •Mice tourism in Middle East Region
- •The future of the industry
- •Conference planning guidelines
- •Preamble
- •Congratulations!
- •General
- •Permission
- •Set a Date
- •Organize
- •Reserve Rooms
- •Program
- •Promotions
- •Housing
- •Management Tools
- •Vendor Displays
- •Conference Materials
- •Name Tags
- •Equipment and Support
- •Computers
- •Entertainment
- •Summary
- •Кафедра профессионального иностранного языка
- •Основы mice-туризма
- •Специальность 080502(8) – Экономика и управление на предприятии туризма и гостиничного хозяйства
- •Санкт-Петербург
- •4. Содержание разделов и тем дисциплины
- •Контрольные вопросы
- •1. Introduction to business travel
- •• Discuss the main impacts of business travel, as well as the major opportunities, challenges and threats affecting this industry.
- •2. Individual business travel
- •• Describe responses by individual business travel suppliers and intermediaries to changes in demand and in their operating environments.
- •3. The meetings industry
- •4. Incentive travel
- •5. The exhibitions industry
- •6. Corporate hospitality
- •7. The business and pleasure interface
- •Итоговой тест
- •Introduction to business travel
- •Match the words below with their definitions:
- •Individual business travel
- •The Meeting industry
- •Incentive travel
- •The exhibition industry
- •Corporate hospitality
-
Incentive travel
-
Answer the question. Why an incentive travel award is pleasant?
-
Match the explanation of Key Goals of incentive program with percents.
-
Increase production and marketing
-
Promotion of new products/services
-
Improving morals in the team
-
Support the purchasing power of consumer
-
Leasing competition
-
27%
-
29%
-
50%
-
55%
-
78%
-
Choose the right answer(s).What are the main classes of incentives?
-
Remunerative incentive
-
Personal incentive
-
Moral incentive
-
Group incentive
-
Coercive incentive
-
Travel incentive
-
What is other word for “Remunerative incentive”?
-
Academic
-
Financial
-
Personal
-
Promotional
-
The exhibition industry
-
What are the main types of exhibitions?
-
Match categories of exhibitions with their right definition.
-
Trade fairs/shows
-
Consumer fairs/shows
-
Generally open to the public with any products or services that people are prepared to purchase
-
Restricted to those seeing to purchase products or services for use in their business or professions
-
Attract visitors and exhibitors from a number of countries and are regarded as important stimulators of inbound tourism for the host nation
-
Attract large numbers of visitors but most of them attend for only day and drawn mainly from the local or regional area
-
What are the right stages of exhibit selling?
-
Closing the encounter
-
Qualifying your prospects
-
Show your arrogance and displeasure
-
Engaging your visitors
-
Not presenting your goods
-
Corporate hospitality
-
What does “corporate hospitality” mean?
-
Corporate hospitality plays a key role in:
-
developing and maintaining customer relationships within business.
-
creating networking opportunities
-
doing business well
-
cementing business relationships
-
producing new stuff
-
building relationships with customers
-
Choose the right types of Corporate Hospitality Events:
-
Sporting events
-
Birthday events
-
Take-part events
-
Shows
-
Exhibitions
-
Trips and tours
-
Markets
-
What are the main levels of relationship marketing?
-
Match words below. Ethical considerations.
1. Buyers
2. Suppliers
a) Conflicting markets
b) Fans' criticism for giving too much priority to corporate hospitality customers
c) Lack of serious attention towards the game from corporate guests
d)Legal issues - possibly being guilty of corruption
-
The business and pleasure interface
-
Choose the right decision-making process tips?
-
Delegate characteristics
-
Meeting characteristics
-
Conference characteristics
-
Business characteristics
-
Destination characteristics
-
What the role of key players in stimulation and facilitation leisure add-ons to business trips?
-
Destination marketing organizations
-
Meetings planners
-
Meetings planners- Recommendations for a successful guest program
-
Hotels
-
What are the main roles of leisure elements:
-
Motivating the business travelers
-
Work to finance a prolonged travel
-
Combining business with pleasure
-
Being central reason for making the trip in the first place
-
Extraordinary paid work
-
Compensating in part for the visitor spending time away from home
-
What is the typology of business and pleasure interface ?
-
Combining business with pleasure. Match the words below with their right description.
-
Extenders
-
Guests
-
Social programs
-
Returners
-
Short trip: seeing very little of the destinations
-
Short extension breaks as a trade-off for intensive travel and working long hours
-
Often professional people with high levels of disposable income
-
For self-employed, tax-deductibility for their pleasure
-
The Saturday night rule
-
Long trip
-
Interest in experiencing new places
-
One of three reasons for participants to attend conferences
-
Extending is reasonable for them
10) Typical types: excursions and gala evenings
11) A once-in-a-lifetime opportunity
12) From "wives" or "ladies programs" through "spouse programs" to "partner", "accompanying persons" or "guest programs"