7) References

1. Ghare, M. How to Write a Business Letter. Retrieved March 3, 2008 from http://www.buzzle.com/articles/how-to-write-business-letter.html4/9/2007

2. Beare, K. Guide to Basic Business Letters. Retrieved November 13, 2008, from

http://esl.about.com/cs/onthejobenglish/a/a_basbletter.htm

3. Elfner, L.E. Parts of a business letter. The Ohio Academy of Science. Retrieved January 11,

2008 from http://www.cyberbee.com/science/letpart.html

4. Commercial English – Letters. Retrieved March 21, 2011 from http://www.englisch-hilfen.de/en/words/commercial_briefe.htm

5. Sample business letters. Retrieved October 16, 2010 from http://www.Writeexpress.Com/sample-business-letters.Html

8) Exercises

Exercise 1. Put the following parts of business letter in the correct order. ____ A. Salutation

____ B. Heading

____ C. Body

____ D. Inside Address

____ E. Signature

____ F. Closing

Exercise 2. Choose the right option:

1. In business letter your name should appear __________.

a) at the top, on the right b) at the bottom c) at the top and at the bottom

2. If you start your letter with Dear Sirs, you end it with _________.

a) Yours sincerely b) Best wishes c) Yours faithfully

3. The abbreviation Enc. should appear _________.

a) at the bottom, on the left b) at the bottom, on the right c) below senders address

4. Senders address should appear ___________.

a) at the top, on the right b) at the top, on the left c) at the bottom, on the left

5. The complimentary close of an official letter reads __________.

a) I/We look forward about hearing from you b) I/We look forward to hear from you

c) I/We look forward to hearing from you

6. Which opening salutation is incorrect?

a) Dear Madam b) Dear Anne Morrison c) Dear Anne

Exercise 3. Mark the statements as true (T) or false (F).

1. On unheaded paper you should always write your name above your address. ______

2. "Ref" refers to the writer's filing system.______

3. You should always write the name and position of the person you are writing to above his/her company address. ______

4. You use Dear Sir or Dear Madam when you know that the person you writing to is more senior to you._______

5. If you begin with Dear Sir, you end with Yours faithfully. _______

6. The initials p.p. indicate that the person signing the letter is doing so on behalf of someone else.______

7. It is unusual for the writer to put his/her company position at the end of the letter._______

8. Short business letters are impolite. _______

9. The letters "Encl." mean that something has been sent with the letter. _______

Exercise 4. Match the adjectives on the left with the nouns on the right to form phrases

that are commonly used in business letters.

Adjectives	Nouns
social	benefits
vacant	brochure
particular	catalogue
price	discount
latest	experience
two years	form
quantity	interest
information	list
unit	post
application	price

Exercise 5. Match the beginning and the end of these sentences.

1. I am writing to complain about the late	A collected from the factory.
2. I am writing with reference	B on the invoice.
3. We are returning the goods to you because	C a fault in the manufacturing process
4. Please arrange for the goods to be	D we are not satisfied with them.
5. Please send us a refund for	E delivery of items I ordered last week.
6. Please accept my apologies	F to order UH-879/94.
7. The problem arose due to	G the full amount.
8. We would like to apologize for the error	H for the inconvenience.

Exercise 6. Choose the correct word to fill in the gaps.

1. I would be _____________ if you could send me details of your PS/2 range.

a) thankful b) please c) content d) grateful

2. You were _____________ to us by our associates.

a) advised b) suggest c) recommended d) informed

3. We were given your ______________ by the Chamber of Commerce.

a) identity b) company c) name d) placing

4. Thank you for your letter ___________19 June.

a) in b) on c) of d) from

5. Please ___________ enclosed our current catalogue and price list.

a) find b) look c) receive d) examine

6. We would appreciate ____________ you could send us further information on your range of non-impact printers.

a) it that b) it c) if it d) it if

7. We look forward _____________ from you.

a) hear b) to hear c) hearing d) to hearing

8. We would be grateful ____________ an early reply.

a) to b) of c) for d) with

9. Should you require anything further at this time, please do not __________ to contact me.

a) stop b) hesitate c) delay d) prevent

Exercise 7. Match each section of the business letter with the appropriate gap on the blank below:

A________________________

B________________________

C________________________

D___________________

E___________________

F_________________________________________________________

G_________________________________________________________

H______________________________

I_____________________

J_____________________

1. We are currently using 15 Procom 211 Premier PCs in our mail-order department.

We have been pleased with their performance, but now require machines that will run faster.

2. M H Jansen

Publicity Manager

3. I look forward to hearing from you

4. Could you please let me know whether it is possible to upgrade the PCs to Pentium III and what the likely cost would be?

5. Dear Mr Barnard

6. Mr. J. Barnard

Corporate Sales Department

Procom Ltd

58 Edison Street

Robin's Lane Industrial Estate

Canterbury

Ken CT19 3TE

7. Yours sincerely

8. 12 May 2010

9. The Red Box

54 Streamside Road

Cardiff CF1 1JW

10. Our Ref: CUG/PL

Exercise 8. Put the letters in the correct order.

A. We are pleased to hear of your company’s interest in purchasing our Axer 550S scanner.

B. 22 May 2000

C. You asked about a quantity discount.

D. Thank you for your letter of 15 May enquiring about our new scanner models.

E. We will be happy to discuss this if you give us some idea of the quantity you are ordering.

F. Sales Manager

G. Our terms of payment are 15 days after the receipt of invoice.

H. Yours sincerely

I. Mr J. Carmicle

J. Manager

K. JC Software

L. 19 Market Street

M. Brighton BN4 6CD

N. We would also like to draw your attention to our Packard 305C model which has just been

introduced to the market.

O. MB COMPUTERS

P. 25 Bayswater Road, Putney PT7 9DS, tel/fax [phone], e-mail:

[e-mail]

Q. I look forward to hearing from you in the near future.

R. Mary Bates

S. Dear Mr Carmicle

T. Do not hesitate to contact us if you want to get any more information.

U. Mary Bates

Exercise 9. Fill in the gaps with the words from the box.

send together forward project madam based attention protecting sell graphics faithfully

17 Princes Street

London

EC1 7DQ

1 July, 2010

Discpro SA

251, Rue des Ramonieres

F- 86256 POITIERS CEDEX

France

For the ____________(1) of the Sales Manager

Dear Sir or _______________(2)

We are a software company ____________(3) in London and are currently developing a Windows-based scientific _________________(4) package for use in universities and research laboratories. We are interested in _____________(5) the programs we __________(6) from

Unauthorised copying and duplication. Could you please ___________(7) us more technical information about your RSP-11 software protection system ____________(8) with your current brochure and price list?

We look ______________(9) to hearing from you.

Yours ________________(10).

Jane Shillingford

Jane Shillingford

_____________(11) Director

Exercise 10. Complete this letter according to the prompt given in brackets:

RAINBOW TRAINING INSTITUTE J. Fisher

53 Bradburn Close The Personnel Manager

Muswell Hill DJ Banking Corp.

London N10 IPJ 54 Smithson Ave.

London E17 6TY

20th February 2011

Re: International Sales Workshop 5 May

Dear Ms Fisher

__________________________ (explaining the reason for writing) about the above mentioned workshop. Unfortunately we have had to cancel it. However, we can include your staff in the July 8 workshop instead if this is convenient.

___________________________(apologising) we were unable to inform you of this change earlier, and I hope you will be able to attend at this date.

___________________________(requesting) you please send us the names of your staff who will be attending as soon as possible.

____________________________(ending) your staff will find the workshop both useful and informative.

Yours________________________(closing)

Training Manager

Exercise 11. Find and correct 8 mistakes in this letter:

Dear Mr Wilson

Thank you for you letter of 19 May. Please found enclosed our order no. 88694 for 5 EMC180 Scanners. We would like confirming that payment for this initial order will make by banker's draft on delivery. We will take advantage of the 30-day credit period for any subsequent orders. We would appreciate it you could arrange for the scanners to be shipped as soon as possible.

I look forward to hear from you in short.

Yours faithfully.

S. Gianelli, Chief Buyer

Exercise 12. Improve the letter below:

Milan Juran

Zelena 25

911 01 Trencin

Slovakia

English Language School

54 Poplar Street Trencin, 4 February 2001

LONDON SW8 7AC

Dear Misters

I should be grateful if you could send me your information brochure about courses offered by

your school in 2001.

My brother and I are university students and are interested in summer courses in July or August.

Thank you.

Yours sincerely

Milan Juran