IX. Writing a business letter

Exercise 1. 1B 2D 3A 4C 5F 6E

Exercise 2. 1.b; 2.c; 3.a; 4.a; 5.c; 6.b

Exercise 3. 1.F; 2.F; 3.T; 4.F; 5.T; 6.T; 7.F; 8.F; 9.T

Exercise 4: social benefits, vacant post, particular interest, price list, latest catalogue, two years' experience, quantity discount, information brochure, unit price, application form

Exercise 5. 1e; 2f; 3d; 4a; 5g; 6h; 7c; 8b

Exercise 6. 1d 2c 3c 4c 5d 6d 7d 8c 9b

Exercise 7. A-6; B-9; C-8; D-5; E-10; F-1; G-4; H-3; I-7; J-2

Exercise 8. 1O 2P 3I 4J 5K 6L 7M 8B 9S 10D 11A 12C 13E 14G 15N 16T 17Q 18H 19R 20F

MB COMPUTERS

25 Bayswater Road, Putney PT7 9DS, tel/fax [phone], e-mail:

[e-mail]

Mr J. Carmicle

Manager

JC Software

19 Market Street

Brighton BN4 6CD

22 May 2000

Dear Mr Carmicle

Thank you for your letter of 15 May enquiring about our new scanner models.

We are pleased to hear of your company’s interest in purchasing our Axer 550S scanner.

You asked about a quantity discount.

We will be happy to discuss this if you give us some idea of the quantity you are ordering.

Our terms of payment are 15 days after the receipt of invoice.

We would also like to draw your attention to our Packard 305C model which has just been

introduced to the market.

Do not hesitate to contact us if you want to get any more information.

I look forward to hearing from you in the near future.

Yours sincerely

Mary Bates

Sales Manager

Exercise 9.

1. attention; 2. madam; 3. based; 4. graphics; 5. protecting; 6. sell; 7. send; 8. together; 9. forward; 10. faithfully; 11. project

Exercise 10.

1. I am writing; 2. Please, accept our apologies; 3. Could; 4. We hope; 5. sincerely

Exercises 11.

1. your letter; 2. find enclosed; 3. like to confirm; 4. order will be made; 5. if you could arrange; 6. forward to hearing; 7. Yours sincerely ; 8. Chief Buyer – on the next line.

Exercise 12.

Zelena 25

911 01 Trencin

Slovakia

English Language School

55 Poplar Street 4 February 2001

LONDON SW8 7AC

Dear Sirs

I should be grateful if you could send me your information brochure about courses offered by

your school in 2001.

My brother and I are university students and are interested in summer courses in July or August.

I look forward to hearing from you.

Yours faithfully

Milan Juran

X. Writing a memo

Exercise 1. 1. T; 2. F; 3. T; 4. T; 5. F; 6. T; 7. F; 8. T; 9. F; 10. T

Exercise 2. 1C 2A 3D 4B

Parts of a memo	Content of a memo
Header	C. To: All Managerial and Secretarial Staff From: Samantha Ng, Office Manager Date: 6 February 2011 Subject: Memo Writing Guidelines
Opening	A. The purpose of this memo is to provide company guidelines for all member of staff who need to write memos.
Main Body	D. Pre-printed memo paper should be available but if not, plain paper can be used as long as it is clearly headed with the word MEMORANDUM or MEMO. Other headings usually include To, From, Subject and Date. The use of names and titles depends on the formality of the memo and the relationship between the writer and receiver. The date must be written in full. The subject of the memo must be immediately obvious and should be written as a noun phrase. A memo is not presented like a letter so there is no need for greetings such as 'Dear Mrs. Wong' or endings like 'Yours sincerely'. However, colleagues who know each other well may add handwritten names to maintain a human touch. Each memo should only deal with one subject. Paragraphs should be numbered. The language of the memo should be short and simple. The organization of a memo should be: paragraph 1 – purpose of the memo, paragraph 2 – states the details, final paragraph – states clearly what action is required. The memo must be signed.
Closing Sentence	B. Please refer to these guidelines in future to maintain a consistent style and content of all company memos.

Exercise 3. 1G 2J 3E 4H 5B 6F 7I 8A 9D 10 C

To: Julia Wong, Human Resources

From: K.K. Wong, Sales

Date: 27 March 2011

Subject: Sick leave certificates

Message:

I was sick yesterday, and therefore I couldn’t come to work.

In order to receive sick pay, I need to send in my doctors note.

I attach the doctor’s note.

Please confirm that the cost of the medicine is covered by the company health scheme.

Thank you.

Exercise 4. Memo 1b; Memo 2e; Memo 3a

Exercise 5.

Memo 1. Subject: Buyers survey results. Introductory statement: Company sales decreased last year and we are planning the launch of a new model. Closing: Please, use this info for the forthcoming new model marketing campaign.

Memo 2.Subject: New program. Introductory statement: The purpose of the memo is to provide the results of employee leasing program. Closing: Let me know if you approve the implementation of this program.

Memo 3.Subject: Security tips. Introductory statement: The usage of automated teller machines (ATMs) at night is becoming dangerous. Closing: Please, use these tips to get your cash at night securely

Exercise 6.

Memo 1. I am writing to inform you of my intention to resign from G & S Holdings.

Memo 2. The Staff Liaison Committee would like to draw your attention to the issue of smoking in the office building.