1. Listen to the tape and fill in the gaps with appropriate words or word combinations:

1. If it is our ………….. we will certainly ………….. the matter …………….

2. Ted, can you check the …………… records for an order for …………… desks which were sent to Bruddersfield,… the order number was ….67/…-90…3.

3. Find out if they were properly ………. before ……………..

4. Was our rep. called in to supervise the ……………..?

5. He remembers the …………. and he says they left here in ……….. …………..

6. The packers assure me they were packed tightly into the …………… - one of those special …………….. for transport by …………. – so they would not get banged about.

7. It sounds to me like mishandling during ……………

8. I think ………… desks out of ………… are scratched like this.

9. I am quite convinced that the goods were not properly ……….. at your factory or else they were carelessly …………….

10. He is a good …………..of ours and I rather think, there may be a big ………….on the way.

II. Fill in the blanks with prepositions where necessary and translate the sentences into Russian:

1. According …… Mr.Brown, the Buyer, most …… the desks arrived ……a damaged condition.

2. Get me the order number …… twelve desks sent …… Monday …… the Bruddersfield Building Society, while I get …… …… Ted Fielding.

3. Find …… if the goods were properly checked …… dispatch, assuming the signature ……the inspection sheet is legible.

4. The packers assured Ted Fielding that the components were placed …… standard boxes which they fit …… exactly, and then they were packed tightly ……the special container ……transport …… rail.

5. We asked our representative to find …… whether the desks had been damaged …..transit or ……arrival.

6. The goods were unloaded …… using hooks, although the packages were clearly marked ……a warning …… using hooks.

7. We do not feel …… any way responsible …… the damage ……the goods …… transit.

8. As the goods were damaged ……our fault we are ready to replace the desks ….. new ones straight …… …… our expense.

9. The Buyer made a strong complaint ……the Seller ……. the delivery …….faulty goods.

10. The damage …… the goods, …… our opinion, was caused …… careless packing.

III. The following sentences contain incorrect information. Rewrite them correctly:

1. Mr.Martin asks Sally to check the inspection records for an order for twenty filing cabinets that were sent on Sunday to Bruddersfield under order D87/6-9053.

2. The Customer made a strong complaint claiming that one of the desks was totally smashed.

3. Mr.Shuttleworth is Harper & Grant’s Works Manager.

4. When the goods arrived at the place of destination the firm’s sales representative was called in to supervise the installation.

5. The goods were crated and packed tightly into three containers specially designed for air transportation.

6. Mr.Shuttleworth calls Mr.Martin before leaving for New-York.

7. Mr.Brown, the Buyer, who made a complaint, wants Harper & Grant Ltd to repair the desks straight away.

8. Mr.Shuttleworth gets in touch with the Buyer’s Goods Inwards because he wants to check the inspection records.

9. Mr.Shuttleworth finds out that the men who unloaded the goods lifted the stuff by hand.

10. Mr.Martin suggests they should replace the damaged desks by new ones at the Buyer’s expense.