19Th July, 197..

Dear Sirs,

We have been informed that a batch of our new Mark 6B staplers, of which you have recently taken a delivery, have caused some trouble. On investigation we find that a number of staplers were faultily assembled, the anvil being slightly out of alignment. If you do have any trouble, we are confident that the enclosed diagram will make it clear how the error can bejcorrected.

We apologise for any inconvenience you may have been caused.

Yours faithfully,

John Martin Sales Manager

HARPER & GRANT LTD.

John Martin, Esq.,

Sales Manager,

Harper & Grant Ltd.,

Great West Road,

London, W.25. 21st July, 197..

Dear Sir,

Exactly ten days ago I returned a dozen staplers to you because they did not work. I fully expected to_be sent replacements, an apology, or even my money back. Instead I received this morning a diagram instructing me how to repair the staplers mysel f . I should be glad to know how I can do this when I no longer have the staplers.

Kindly send me, by return, twelve staplers which work e f f ic ient ly .

With thanks,

Yours faithfully

Philip Goswind

Unit nine debtors useful terms

1. account to account	счет бухгалтерского учета записывать на счет
2. outstanding	1) неоплаченный, просроченный
	2) невыполненный
3. bad debts	1)безнадежные долги
	2) просроченные ссуды
4. to give credit to obtain credit	предоставлять кредит получить кредит
5. to defer payment	отсрочивать платеж
6. retailer wholesaler	розничный торговец оптовый торговец
7. to owe	задолжать, быть должным
8. to default	не выполнить финансовые обязательства
9. debt-collector	уполномоченный по взиманию долгов
10. to use legal pressure	применить юридические санкции
11. bankrupt to go bankrupt	банкрот, обанкротившийся обанкротиться
12. basic salary	основной оклад
13. commission on sales	комиссионные от продаж
14. sales quotas	Квоты проданного товара
15. estimate	оценка, подсчет, смета
16. volume of sales	Объем продаж
17. to keep up to the quota	соблюдать намеченные квоты
18. to surpass	1) превышать, превосходить
	2) перегонять
19. serial number	серийный номер (на товаре для целей классификации)
20. receipt	квитанция
21. long-term credit short-term credit	долгосрочный кредит краткосрочный кредит
22. to supply on credit	поставлять товар в кредит
23. to stipulate payment	предусматривать оплату; оговаривать платеж
24. statement of account	выписка с банковского счета
25. outstanding balance	непогашенный остаток
26. to exceed the term of credit	превысить срок погашения кредита
27. to refer the matter to solicitors	передать дело в руки адвокатов

EXERCISES

Listen to the tape and fill in the blanks with appropriate words or word combinations:

We have got a drive on today to try and …………. …………. on one or two of these long outstanding …………….

I thought we only gave credit for …………. days.

This …………….., has owed us …………… ……………. …………….. for office furniture for over …………… months.

There is a great deal of money owing to us on these ………….. ……………. We don’t want any of them to default.

To bring in third party or to use …………. pressure, is a sure way to lose a ……………..

Well, as you know, our …………. have up till now been paid a basic salary supplemented by……………. on …………..

All the districts have been carefully researched and an ………….. has been made of the probable ……………. of ………….. and your salary graded accordingly.

I made …………. about ……………&………….in several shops near their old address.

But then the ……….. came in, and he recognised me. I’d taken the ………..from him …………..

And.. er.. ……………., we must take more care in the future before we recommend supplying ………….. ……………