1. Letter of enquiry

Mahoney and Millman,Inc.

1951 Benson Street

Bronx, New York

10465

May 2, 2009

RBM Manufacturing Company, Inc.

4022 Ninth Avenue

New York, New York 10055

Dear Sir or Madam:

We intend to purchase a new office copier before the end of the fiscal year. We would like to consider an RBM copier and wonder if you have a model that would suit our needs.

Our office is small, and a copier would generally be used by only three secretaries. We run approximately 3,000 copies a month and prefer a machine that uses regular paper. We would like a collator, but rarely need to run off more than 25 copies at any one time.

We would also like to know about your warranty and repair service.

Since our fiscal years ends June 30, 19—, we hope to hear from you soon.

Sincerely yours,

William Wilson Office Manager

2. Letter of confirmation

The Barclay

5500 South 96th Street,

Omaha, Nebraska, 68127

August 10, 2001

Mr. Albert Durrell

2233 Connecticut Avenue, N.W.

Washington, B.C. 20008

Dear Mr. Durrell:

This letter will confirm your reservation for a single room with bath for August 24-27. Your room will be available after 2 p.m. on the 24th.

Since you will be arriving in Omaha by plane, you may want to take advantage of The Barclay's Shuttle. Our limousine departs from the domestic terminal every hour on the half hour, and the service is free for guests of the hotel.

Cordially yours,

3. Order acknowledgement

PAYTON'S PLASTICS, INC.

1313 Spruce Street

Philadelphia, PA 17512

September 16, 2009

Ms. Cybel Megan

FRAMES-BY-YOU

126 Walnut Street Philadelphia, PA 17503

Dear Ms. Megan:

We are please to have received your order of September 15 and would like to welcome you as a new customer of Payton's Plastics.

Your order (No. 6297) for one dozen 4' x 5' sheets of 1/8" Lucite is being processed and will be ready for shipment on September 21. It will be delivered to your workshop by our own van, and pay­ment will be c.o.d. (our policy for all orders under $100).

We are sure you will appreciate the clear finish and tensile strength of our entire line of plastics. Ms. Julie Methel, your sales represen­tative, will call on you soon with a catalog and samples.

Cordially,

Howard Roberts Customer Relations

4. Sales promotion letter

Smith & Marcus Financial Consultants

732 Commonwealth Avenue Boston,

Massachusetts 62633

February 10, 2009

Dear

In times of economic uncertainty, personal financial planning can pose more challenges than running your own business. Determin­ing the investment vehicles that will protect your own and your family's future requires financial insight and information.

That is why many successful business owners like yourself have engaged the services of the personal financial consultants at Smith & Marcus. We have both the expertise and objectivity to help you sort out your long and short term financial goals and then select the investment strategies that will meet those goals. Whether your immediate concerns are tax planning or estate planning, we be­lieve we have the answers to your financial questions.

To introduce you to the sort of answers we have, you are cordially invited to a seminar, "What a Personal Financial Planner Can Do for You." The seminar will take place on Wednesday, March 1, 19—_; at 7 p.m. in the Essex Room of the Essex-Marlboro Hotel. Because seats are limited, we would appreciate your letting us know if you plan to attend by telephoning Dorothy Phillips at 771-3102, extension 222.

Yours truly,