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1. Read the following dialogue.

Assistant 1: Sunder’s Enterprises, good morning.

Mr. Shapiro: Good morning. May I speak to Andrew Tirelli, please.

Assistant 1: I’m sorry, Mr. Tirelli is at the meeting at the moment. Can he call you back?

Mr. Shapiro: Yes, this is Peter Shapiro from De Mario, I’m at 457-4765.

Assistant 1: I’ll tell him to call you right back.

Mr. Shapiro: Thanks.

(A bit later)

Mr. Tirelli: Mr. Shapiro, please.

Assistant 2: I’m sorry, Mr. Shapiro just stepped away from his desk. May I take a message?

Mr. Tirelli: I’m just returning his call.

Assistant 2: O.K. I’ll give him a message.

Mr. Tirelli: Thanks. Good-bye.

2. Find the logical order of the following dialogue parts.

The phone has just rung in the Jackson’s house and Kenny has gone to answer it.

  1. – I’m still here at school. I’ve decided to stay and work on my history project with Carol.

  2. – Wait a minute…

  3. – Hey, Mom. It’s Debbie.

  4. – Hello?

  5. – Thanks, Mom.

  6. – See you later.

  7. – Have you had anything to eat yet?

  8. – Sure.

  9. – No, but I’ll go to the Pizza Place later.

  10. – Can you pick me up there at 8 o’clock?

  11. – O.K., dear, bye.

  12. – Debbie, dear. Where are you?

  13. – Hi, Kenny. Can I talk to Mom, please?

3. Fill the gaps in these phone conversations with suitable words or phrases.

A: Hello.

B: Hi……………Sandra?

A: No, sorry. I’m ………………Sandra’s not here at the moment.

B: Oh. Do you know when she’ll………………?

A: No, I’ve no idea.

B: OK. Well in that case, could I ……………… a ……………… for her?

A: Yes, of course.

B: Could you ask her to………………. this evening, please?

A: Sure. What’s your name?

B: Catherine. I’m a colleague from work. She’s got my number. A: Right. I’ll tell her.

B: Thanks very much. Bye-bye.

A: Bye.

BLOCK III

1. Study the information and express your ideas.

  • Do you think it is useful to know the rules while using a cell phone?

  • You are in the Opera House and suddenly someone calls you. How would you answer?

  • Being on the lecture you’ve got an emergency call. What would you do?

  • Sitting at the table your cell phone rings. What are your actions?

Basic Cell Phone Etiquette

Some rules you can follow to be a better mannered cell phone user include:

  1. Keep your phone on vibrate or silent and if you take a call you should step into a secluded area so that the rest of the public does not hear your intimate conversation. Let’s face it, not everyone wants to know the details of your personal life.

  2. When you do speak on your cell phone keep your voice in control, you don’t need to shout!

  3. Turn off your phones when you’re at a theatre, other entertainment venues, before interviews, presentations and meetings, at weddings, at funerals and at other ceremonies.

  4. Try to maintain a space bubble around you if you must talk on your phone so that others aren’t forced to hear your private conversations.

  5. Last but not least, driving and talking on your cell phone is not a good idea, especially if it is a distracting or upsetting conversation! If you must answer your phone while driving pull over.

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