- •Федеральное агентство по образованию
- •Unit I the tourist industry step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the tourist industry
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •The Domestic Visitor
- •The International Visitor
- •Classification of International Visitors
- •The International Tourist
- •The Excursionist or the Same-Day Visitor
- •Travel Motivation
- •Climate
- •Personal Motives
- •International Tourism Trends
- •Step 6 Test tasks
- •Unit II working in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation careers in tourism
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Step 6 Test tasks
- •Unit III travel agents step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the retail travel agent
- •Step 4 Vocabulary practice Two-Part Verbs
- •Step 5 Developing reading skills
- •Travel agents try not to miss internet boat Online Booking Threatens Traditional High Street Outlets
- •Step 6 Test tasks
- •Unit IV tour operators step I Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tour operators
- •Step 4 Vocabulary practice
- •Hotel contracting
- •When the welcome is frosty
- •Step 5 Developing reading skills
- •Tour guides
- •Step 6 Test tasks
- •Unit V tourist promotion step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tourist promotion
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Promotional tools
- •Brochures
- •Main Target Markets
- •Making Brochure Work
- •Copywriting
- •Grab Attention by Direct Addressing
- •Some Copywriting Hints
- •Step 6 Test tasks
- •Unit VI tourist attractions and entertainment
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourist attractions and entertainment
- •Step 4 Vocabulary practice
- •Compound Nouns
- •Step 5 Developing reading skills
- •How disney does it
- •Unit VII tourism and transporattion
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourism and transportation
- •Step 4 Vocabulary practice
- •Sail away
- •Imagine that you recently accompanied a group
- •4.1 Put the words in the right order to make correct sentences.
- •4.2. Put the underlined words into the correct order.
- •4.3. Join the verbs and prepositions and make phrasal verbs to replace the words underlined in the sentences below.
- •Step 5 Developing reading skills
- •Air transport and tourism
- •Cost Structures of Airline Companies
- •Direct Operating Costs
- •Indirect Operating Cost
- •General and Administration Costs
- •Labour Costs
- •International tourism development: problems of equipment and infrastructure
- •Ground and Station Equipment and Hospitality Services
- •Air Fare Tariffs
- •Step 6 Test tasks
- •Unit VIII accommodations and catering
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Accommodations and catering
- •Step 4 Foodservice
- •Step 5 Vocabulary practice
- •Adjectives and Word Order
- •Step 6 Developing reading skills the hotel trade in the world
- •Hotel Consortia
- •Integrated Hotel Chains
- •Hotel Franchising
- •Tourism lodgings
- •Second Homes Wholly Owned by Tourists
- •Second Homes with Shared Collective Services
- •Timeshare
- •Furnished Rented Accommodation
- •Seasonally Rented Furnished Accommodation
- •Cottages and Farmhouse Accommodation
- •Guest Lodgings
- •Social Accommodation
- •Restaurant Chains
- •Step 7 Test tasks
- •Unit IX regulation, research and development in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation regulation, research and development in tourism
- •Step 4 Vocabulary practice british and american usage
- •Step 5 Developing reading skills
- •When the heat is on
- •Overseas markets
- •External Influences on International Travel to Britain
- •Step 6 Test tasks
- •Unit X environmental tourism step 1 Vocabulary list
- •Step 2 Introduction
- •Step 3 Reading and translation the environmental tourist How to Be an Ecofriendly Tourist in the Alps
- •Step 4 Vocabulary practice - Reporting verbs
- •Step 5 Developing reading skills
- •Does tourism ruin everything that it touches?
- •A Brief History of Tourism
- •Tourism Today
- •The Future of Tourism
- •Step 6 Test tasks
- •Unit XI business travel step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation business travel
- •Step 4 Vocabulary practice
- •4.1. Match the verbs in a with the noun phrases in в to make expressions which are often used in meetings.
- •4.2. Match the adjectives in a with the nouns in b. Use a dictionary, if necessary.
- •4.3. Use the expressions from 4.2 (above) in the sentences.
- •4.4. This is an extract from a meeting about tourism in Goa. Fill in the gaps with expressions from 4.1.
- •5.1. Match the words on the left to the words on the right to make noun collocations and use the collocations in the sentences.
- •5.2. Link the adjectives with the nouns to complete the definitions below
- •Step 5 Developing reading skills
- •Travellers’ tips
- •4.1. Choose a title for the article:
- •4.2. Sentences a-e have been removed from the text. Match them to the correct boxes:
- •Step 6 Test tasks
- •The international executive lounge club
- •Unit XII customer relations in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation customer relations in tourism
- •Step 4 Vocabulary practice
- •An unfortunate incident at ridgeway tours
- •Step 5 Developing reading skills handling a complaint
- •5.1. When It Pays to Complain
- •5.2. Dear Travel Agent, Please Stop the Cows Staring at me...
- •Step 6 Test tasks
- •Турфирма с грязными руками
- •Ленивого «кинуть» легко
- •Готовьте компромат
- •Contents
It should be easy to take action and easy to make a booking or buy.
Copywriting
Of all aspects of brochure production, copywriting can be the most difficult, and yet it is often given little thought.
Vast sums of money are spent on upgrading the quality of print and design. They are both important but what about the words you use?
Most organisations could make a major improvement to their brochures without spending a penny - just by thinking more carefully about the copy. By following a few simple rules you can vastly improve most print material.
What do people want to read? You will be able to write more persuasive and direct copy if you picture one typical reader in your mind. This will help you write as if you were speaking to them. What are they wearing? What sort of words and ideas will they react to?
Jot down some of the words you think the reader might like to read.
For example parents will warm to words like "fun’, ‘educational’, and ‘safe’. Busy couples looking for a weekend away are more likely to react to ‘romantic’ and ‘relaxing’.
Try to identify one key message which you want your brochure to give. For example, it might convey an overall feeling of quality, or portray a sense of serenity and relaxation, or stress value for money.
Make a note of the benefits you want to sell. Think why your typical reader might buy product or experience. We are all motivated by different things, depending on our social background and personal needs.
Grab Attention by Direct Addressing
The word ‘YOU’ instantly grabs attention. Readers identify with it and instinctively assume it means them.
Many brochures describe ‘our facilities’ which isolates the reader and focuses on features instead of benefits.
Sentences should be turned round to make them more appealing.
For example: All our bedrooms are individually designed and have en-suite facilities.
Should become:
You will be able to relax in one of our individually designed bed-rooms with a private bathroom.
The second sentence is immediately more appealing. Using questions also helps to involve and persuade the reader, particularly if the answer is almost certainly ‘Yes’.
For example: Wouldn’t you just love to escape the pressures of everyday life and relax in the countryside? Hotel Snooze offers the perfect get-away break.
The benefits of what you have to offer are the real reason why people will buy. if your prospective guest were to read: ‘You will feel relaxed and refreshed, enjoying the fresh air and tranquility at Hotel Snooze’, they would be even more likely to make a booking. But remember, you must write something which sounds credible and appeals to your target audience.
Some Copywriting Hints
Headlines are useful for attracting attention. Responses will be more positive if you: make a promise (which you can fulfill); offer the solution to
a problem; describe a good strong benefit.
Link headlines to the first sentence of your body copy so readers are enticed to read further.
It is worth starting with something newsworthy or different, a surprising fact rather than a standard introduction.
Use specific, not generalizations: 'adventure playground, muddling maze and glorious gardens’ works better than 'something for everyone’.
Short every day words, short sentences and short paragraphs are easier to read. Short sentences have impact.
Demonstrate the benefits of what you have to offer in the main copy.
Do not exaggerate - we have all become used to words like ‘amazing’, ‘incredible’, and ‘fantastic’ offers. Your copy will be more credible if you give real examples, and show what you mean by good use of illustrations.
Use trigger words. We have become accustomed to seeing many of these but for some reason we still react to them. Useful trigger words include: free, new, guarantee, opportunity, service, save, love and extra.
People like stories. Anecdotes and intrigue are more likely to attract than bland descriptions.
Notes:
to appeal — привлекать, притягивать, правиться
to jot down — кратко записать, бегло набросать
а сору - текст рекламы, материал для печати, рукопись
a copywriter - автор рекламного текста
copyright - авторское право
to persuade - склонить, уговорить, убедить
persuasive - убедительный
trigger words - слова-побудители
Task 1. Questions on the text
What is the AIDA principle?
How does it work for brochures?
Why is it essential to understand the motives for buying?
What are the key reasons for buying?
Why are brochures an important promotional tool?
What should be considered when writing a brochure?
Why is it a good idea to imagine your key reader?
What questions should help you in doing so?
What are the ways of making your brochure work?
Why is copywriting the most difficult part of brochure production?
What are the main rules for copywriting?
What language should be used? Why?
Why is it important to address your readers directly?
Why is it necessary to give credible information?
What are the most helpful copywriting hints?
Task 2. Sum up what you’ve learned from the text about major rules and principles of using brochures as a promotional took
Task 3. Comment on the following issues.
What do you think is the most effective way of promoting tourism?
What other promotional tools do you know?
What are advantages and disadvantages of printed materials?
Have you ever tried to write copy? Was it difficult?
Can you think of a brochure that impressed you?
Why did it impress you?
What did it advertise?