- •Федеральное агентство по образованию
- •Unit I the tourist industry step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the tourist industry
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •The Domestic Visitor
- •The International Visitor
- •Classification of International Visitors
- •The International Tourist
- •The Excursionist or the Same-Day Visitor
- •Travel Motivation
- •Climate
- •Personal Motives
- •International Tourism Trends
- •Step 6 Test tasks
- •Unit II working in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation careers in tourism
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Step 6 Test tasks
- •Unit III travel agents step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the retail travel agent
- •Step 4 Vocabulary practice Two-Part Verbs
- •Step 5 Developing reading skills
- •Travel agents try not to miss internet boat Online Booking Threatens Traditional High Street Outlets
- •Step 6 Test tasks
- •Unit IV tour operators step I Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tour operators
- •Step 4 Vocabulary practice
- •Hotel contracting
- •When the welcome is frosty
- •Step 5 Developing reading skills
- •Tour guides
- •Step 6 Test tasks
- •Unit V tourist promotion step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tourist promotion
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Promotional tools
- •Brochures
- •Main Target Markets
- •Making Brochure Work
- •Copywriting
- •Grab Attention by Direct Addressing
- •Some Copywriting Hints
- •Step 6 Test tasks
- •Unit VI tourist attractions and entertainment
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourist attractions and entertainment
- •Step 4 Vocabulary practice
- •Compound Nouns
- •Step 5 Developing reading skills
- •How disney does it
- •Unit VII tourism and transporattion
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourism and transportation
- •Step 4 Vocabulary practice
- •Sail away
- •Imagine that you recently accompanied a group
- •4.1 Put the words in the right order to make correct sentences.
- •4.2. Put the underlined words into the correct order.
- •4.3. Join the verbs and prepositions and make phrasal verbs to replace the words underlined in the sentences below.
- •Step 5 Developing reading skills
- •Air transport and tourism
- •Cost Structures of Airline Companies
- •Direct Operating Costs
- •Indirect Operating Cost
- •General and Administration Costs
- •Labour Costs
- •International tourism development: problems of equipment and infrastructure
- •Ground and Station Equipment and Hospitality Services
- •Air Fare Tariffs
- •Step 6 Test tasks
- •Unit VIII accommodations and catering
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Accommodations and catering
- •Step 4 Foodservice
- •Step 5 Vocabulary practice
- •Adjectives and Word Order
- •Step 6 Developing reading skills the hotel trade in the world
- •Hotel Consortia
- •Integrated Hotel Chains
- •Hotel Franchising
- •Tourism lodgings
- •Second Homes Wholly Owned by Tourists
- •Second Homes with Shared Collective Services
- •Timeshare
- •Furnished Rented Accommodation
- •Seasonally Rented Furnished Accommodation
- •Cottages and Farmhouse Accommodation
- •Guest Lodgings
- •Social Accommodation
- •Restaurant Chains
- •Step 7 Test tasks
- •Unit IX regulation, research and development in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation regulation, research and development in tourism
- •Step 4 Vocabulary practice british and american usage
- •Step 5 Developing reading skills
- •When the heat is on
- •Overseas markets
- •External Influences on International Travel to Britain
- •Step 6 Test tasks
- •Unit X environmental tourism step 1 Vocabulary list
- •Step 2 Introduction
- •Step 3 Reading and translation the environmental tourist How to Be an Ecofriendly Tourist in the Alps
- •Step 4 Vocabulary practice - Reporting verbs
- •Step 5 Developing reading skills
- •Does tourism ruin everything that it touches?
- •A Brief History of Tourism
- •Tourism Today
- •The Future of Tourism
- •Step 6 Test tasks
- •Unit XI business travel step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation business travel
- •Step 4 Vocabulary practice
- •4.1. Match the verbs in a with the noun phrases in в to make expressions which are often used in meetings.
- •4.2. Match the adjectives in a with the nouns in b. Use a dictionary, if necessary.
- •4.3. Use the expressions from 4.2 (above) in the sentences.
- •4.4. This is an extract from a meeting about tourism in Goa. Fill in the gaps with expressions from 4.1.
- •5.1. Match the words on the left to the words on the right to make noun collocations and use the collocations in the sentences.
- •5.2. Link the adjectives with the nouns to complete the definitions below
- •Step 5 Developing reading skills
- •Travellers’ tips
- •4.1. Choose a title for the article:
- •4.2. Sentences a-e have been removed from the text. Match them to the correct boxes:
- •Step 6 Test tasks
- •The international executive lounge club
- •Unit XII customer relations in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation customer relations in tourism
- •Step 4 Vocabulary practice
- •An unfortunate incident at ridgeway tours
- •Step 5 Developing reading skills handling a complaint
- •5.1. When It Pays to Complain
- •5.2. Dear Travel Agent, Please Stop the Cows Staring at me...
- •Step 6 Test tasks
- •Турфирма с грязными руками
- •Ленивого «кинуть» легко
- •Готовьте компромат
- •Contents
The international executive lounge club
Now operating at over 80 major international airports worldwide.
Recently opened, the International Executive Lounge Club provides international business travellers with private surroundings at over eighty airports world-wide. Becoming a member will provide you with a space where you can relax or catch up with work before boarding your flight or when you are in transit.
Members of the club are entitled to the following benefits in any of our Lounges:
complimentary tea and coffee
bar, snack bar and restaurant (restrictions apply to the sale of alcohol in certain countries)
In addition, we provide a full range of facilities to meet the needs of business travellers:
secretariat/dictating services
fax machines and photocopiers
personal computers and Internet connections
meeting rooms and small offices (Cost: US $20 per hour, subject to availability)
Other facilities include:
local and international TV
full range of newspapers and magazines
comfortable seating area
complimentary shower and toilet facilities
Annual membership of the Executive Club Lounge International costs just US $180, and members are entitled to make unlimited use of the facilities in any country
For instant membership using your credit card, please contact us on (UK) 0181 232 8833:
Visa/American Express/MasterCard/Diners Club
Notes on answering a letter of enquiry.
Layout.
Make sure that you lay out your letter correctly. You will be using headed writing paper, so you do not need to write your address. You should write Mr. Klein’s address (86 March Street, London SW1) and the date in the correct position.
Beginning.
Begin your letter with a reference to his enquiry. Useful phrases: I am writing in response to ... Thank you for your enquiry about... I would like to tell you about...
Facilities.
Give the customer an idea of the main facilities that you offer. You can divide this up into three sections: facilities related to relaxing, facilities related to carrying out business, facilities related to washing and cleaning.
Prices.
Give the customer an indication of prices. In this section give information about some of the prices. Give details of the cost of the lounge area and
what it includes and give details of the cost of work stations.
Useful phrases:
Our prices are extremely competitive.
In addition...
Not only does this include... but it also includes...
Ending.
Finish your letter with a suitable ending. For example:
Should you require any further information please do not hesitate to contact me.
I look forward to hearing from you.
Unit XII customer relations in tourism step 1 Vocabulary list
outlay - издержки, расходы
to bind legally-- налагать юридические обязательства
to be under an obligation - быть связанным обязательством
to crop up - неожиданно обнаружиться; возникнуть
to be entitled to - иметь право на что-л.
to be covered - быть защищенным от риска страховкой; быть
застрахованным
to seek - зд. требовать
persistent - настойчивый
surcharges -дополнительная оплата; доплата; перерасход
to go bust - разориться
to ensure - обеспечивать; гарантировать
bonding schemes -схемы долговых обязательств, виды страхования
to go to court - подавать иск, обращаться в суд
to incur - понести (расходы)
hassle - спор, неприятность
frustration - разочарование; расстройство
breach of contract - нарушение контракта
an implied term - подразумевающееся условие
to reimburse - возвращать, возмещать
reimbursement - компенсация, возмещение
evidence - доказательства
liable for - обязанный; ответственный
liable to - подлежащий