- •Федеральное агентство по образованию
- •Unit I the tourist industry step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the tourist industry
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •The Domestic Visitor
- •The International Visitor
- •Classification of International Visitors
- •The International Tourist
- •The Excursionist or the Same-Day Visitor
- •Travel Motivation
- •Climate
- •Personal Motives
- •International Tourism Trends
- •Step 6 Test tasks
- •Unit II working in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation careers in tourism
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Step 6 Test tasks
- •Unit III travel agents step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation the retail travel agent
- •Step 4 Vocabulary practice Two-Part Verbs
- •Step 5 Developing reading skills
- •Travel agents try not to miss internet boat Online Booking Threatens Traditional High Street Outlets
- •Step 6 Test tasks
- •Unit IV tour operators step I Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tour operators
- •Step 4 Vocabulary practice
- •Hotel contracting
- •When the welcome is frosty
- •Step 5 Developing reading skills
- •Tour guides
- •Step 6 Test tasks
- •Unit V tourist promotion step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation tourist promotion
- •Step 4 Vocabulary practice
- •Step 5 Developing reading skills
- •Promotional tools
- •Brochures
- •Main Target Markets
- •Making Brochure Work
- •Copywriting
- •Grab Attention by Direct Addressing
- •Some Copywriting Hints
- •Step 6 Test tasks
- •Unit VI tourist attractions and entertainment
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourist attractions and entertainment
- •Step 4 Vocabulary practice
- •Compound Nouns
- •Step 5 Developing reading skills
- •How disney does it
- •Unit VII tourism and transporattion
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Tourism and transportation
- •Step 4 Vocabulary practice
- •Sail away
- •Imagine that you recently accompanied a group
- •4.1 Put the words in the right order to make correct sentences.
- •4.2. Put the underlined words into the correct order.
- •4.3. Join the verbs and prepositions and make phrasal verbs to replace the words underlined in the sentences below.
- •Step 5 Developing reading skills
- •Air transport and tourism
- •Cost Structures of Airline Companies
- •Direct Operating Costs
- •Indirect Operating Cost
- •General and Administration Costs
- •Labour Costs
- •International tourism development: problems of equipment and infrastructure
- •Ground and Station Equipment and Hospitality Services
- •Air Fare Tariffs
- •Step 6 Test tasks
- •Unit VIII accommodations and catering
- •Step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation
- •Accommodations and catering
- •Step 4 Foodservice
- •Step 5 Vocabulary practice
- •Adjectives and Word Order
- •Step 6 Developing reading skills the hotel trade in the world
- •Hotel Consortia
- •Integrated Hotel Chains
- •Hotel Franchising
- •Tourism lodgings
- •Second Homes Wholly Owned by Tourists
- •Second Homes with Shared Collective Services
- •Timeshare
- •Furnished Rented Accommodation
- •Seasonally Rented Furnished Accommodation
- •Cottages and Farmhouse Accommodation
- •Guest Lodgings
- •Social Accommodation
- •Restaurant Chains
- •Step 7 Test tasks
- •Unit IX regulation, research and development in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation regulation, research and development in tourism
- •Step 4 Vocabulary practice british and american usage
- •Step 5 Developing reading skills
- •When the heat is on
- •Overseas markets
- •External Influences on International Travel to Britain
- •Step 6 Test tasks
- •Unit X environmental tourism step 1 Vocabulary list
- •Step 2 Introduction
- •Step 3 Reading and translation the environmental tourist How to Be an Ecofriendly Tourist in the Alps
- •Step 4 Vocabulary practice - Reporting verbs
- •Step 5 Developing reading skills
- •Does tourism ruin everything that it touches?
- •A Brief History of Tourism
- •Tourism Today
- •The Future of Tourism
- •Step 6 Test tasks
- •Unit XI business travel step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation business travel
- •Step 4 Vocabulary practice
- •4.1. Match the verbs in a with the noun phrases in в to make expressions which are often used in meetings.
- •4.2. Match the adjectives in a with the nouns in b. Use a dictionary, if necessary.
- •4.3. Use the expressions from 4.2 (above) in the sentences.
- •4.4. This is an extract from a meeting about tourism in Goa. Fill in the gaps with expressions from 4.1.
- •5.1. Match the words on the left to the words on the right to make noun collocations and use the collocations in the sentences.
- •5.2. Link the adjectives with the nouns to complete the definitions below
- •Step 5 Developing reading skills
- •Travellers’ tips
- •4.1. Choose a title for the article:
- •4.2. Sentences a-e have been removed from the text. Match them to the correct boxes:
- •Step 6 Test tasks
- •The international executive lounge club
- •Unit XII customer relations in tourism step 1 Vocabulary list
- •Step 2 Introductory text
- •Step 3 Reading and translation customer relations in tourism
- •Step 4 Vocabulary practice
- •An unfortunate incident at ridgeway tours
- •Step 5 Developing reading skills handling a complaint
- •5.1. When It Pays to Complain
- •5.2. Dear Travel Agent, Please Stop the Cows Staring at me...
- •Step 6 Test tasks
- •Турфирма с грязными руками
- •Ленивого «кинуть» легко
- •Готовьте компромат
- •Contents
Step 4 Vocabulary practice - Reporting verbs
These verbs are often used to report what someone has said: acknowledge concede insist remark
maintain confirm reply accept
announce observe deny agree
promise explain claim reveal
point out suggest state imply
They can be followed by a clause beginning with That.’
For example: The protest movement claimed that the environment would suffer but the chairman of the planning committee guaranteed that it would be protected.
These verbs can be followed directly by ‘to’: accept, agree, claim, promise, threaten.
The hotel has agreed to reduce noise levels after midnight.
The protest movement has threatened to blow up the planned development.
Some reporting verbs are followed by a person, then To’: advise, instruct, orders remind, urge, ask, invite, persuade, tell, warn.
They persuaded the operator to drop the project. She warned them not to go ahead.
Task 1. Fill in the gaps with suitable verbs from the list Often more than one answer is possible. Mind the tense,
2) promise
3) insist
4) point out
5) observe
6) state
7) maintain
8) acknowledge
9) imply
10) deny
11) reply
12) suggest
13) concede
14) accept
In a strongly-worded article Vanessa Gardner, editor of Tourism Alert (a) __that ‘Green Tourism’ is just another marketing gimmick to lure even more tourists to new destinations and make even more bucks for the operators.
She (b)__that tourism brings foreign income to developing countries but (c)__that all the local population get out of tourism is the privilege that of making our beds and shining our shoes And she (d)__that the marketing people are wrong to (e)__a holiday can only be GREEN if it takes place in an undiscovered part of the world and costs the earth.
She (f) __ that you only need twenty rich foreigners descending on an Amazonian village to create more environmental and cultural damage than 10,000 ordinary holiday makers enjoying themselves in a resort where there is no fragile ecosystem or culture left to ruin.
But in another article Anthony Gay of Outreach Adventures pic. disagreed.
He (g) __that Green Tourism was just a fashion and (h)__that operators
did care about the future. And to prove it he (i)__to donate $100 per person to the Worldwide Fund for Nature. How many businessmen would do that?
Notes: * [‘gimik] -уловка, ухищрение
Task 2. Use the reporting verbs to complete these sentences. Use each verb once only.
The guest__to leave unless he was given a non-smoking room.
The concierge__they visit the new nature reserve.
The receptionist__the guests when they come down to breakfast on their last morning that they need to check out before 11a.m.
The manager__his staff to switch all unnecessary lights off.
Tt’s dangerous to walk too close to the cliff,’ she _ the party.
The maid__having taken the necklace from Mrs. Brown’s room.
The local rep__the hotel guests to a farewell party.
The government__that there are sufficient tourist jobs in the area.
Task 3. Choose suitable reporting verbs to complete the story not using ‘say’ or ‘tell’. Mind the tense.
In an article published in The Times it was (a)__that out of the 120 million glossy brochures which are printed every year 38 million are thrown away. It (b)__that the reason why these brochures cannot be recycled is because of the inks that are used in the printing process. However the chairman of Green Flag International, a non-profit conservation organisation, is (c)__tour operators to become green and to save paper.
He (d)__that saving trees will also save the operators money. He also tries to (e)__hoteliers to conserve scarce resources by saving water and electricity. He (f)__that they no longer change towels daily and (g)__ their guests to switch off lights when leaving rooms. He (h) __ the campaign is an attempt to stop other countries suffering uncontrolled development on the scale seen in Spain in the 1970s.
Although he (i)__that his campaign has been a success in Malta he (j) __that he is often fighting public disinterest. ‘Until the general public (k) __‘Green Tourism’ and closes holidays where the tour operator shows he is concerned with protecting the environment, few tour operators will change their policies,’ - he (1)__.