- •Textbook Series
- •Contents
- •1 Basic Concepts
- •The History of Human Performance
- •The Relevance of Human Performance in Aviation
- •ICAO Requirement for the Study of Human Factors
- •The Pilot and Pilot Training
- •Aircraft Accident Statistics
- •Flight Safety
- •The Most Significant Flight Safety Equipment
- •Safety Culture
- •Reason’s Swiss Cheese Model
- •The Five Elements of Safety Culture
- •Flight Safety/Threat and Error Management
- •Threats
- •Errors
- •Undesired Aircraft States
- •Duties of Flight Crew
- •2 The Circulation System
- •Blood Circulation
- •The Blood
- •Composition of the Blood
- •Carriage of Carbon Dioxide
- •The Circulation System
- •What Can Go Wrong
- •System Failures
- •Factors Predisposing to Heart Attack
- •Insufficient Oxygen Carried
- •Carbon Monoxide
- •Smoking
- •Blood Pressure
- •Pressoreceptors and their Function Maintaining Blood Pressure
- •Function
- •Donating Blood and Aircrew
- •Pulmonary Embolism
- •Questions
- •Answers
- •3 Oxygen and Respiration
- •Oxygen Intake
- •Thresholds of Oxygen Requirements Summary
- •Hypoxic Hypoxia
- •Hypoxic Hypoxia Symptoms
- •Stages/Zones of Hypoxia
- •Factors Determining the Severity of and the Susceptibility to Hypoxic Hypoxia
- •Anaemic Hypoxia
- •Time of Useful Consciousness (TUC)
- •Times of Useful Consciousness at Various Altitudes
- •Effective Performance Time (EPT)
- •Hyperventilation
- •Symptoms of Hyperventilation
- •Hypoxia or Hyperventilation?
- •Cabin Pressurization
- •Cabin Decompression
- •Decompression Sickness (DCS)
- •DCS in Flight and Treatment
- •Questions
- •Answers
- •4 The Nervous System, Ear, Hearing and Balance
- •Introduction
- •The Nervous System
- •The Sense Organs
- •Audible Range of the Human Ear and Measurement of Sound
- •Hearing Impairment
- •The Ear and Balance
- •Problems of Balance and Disorientation
- •Somatogyral and Somatogravic Illusions
- •Alcohol and Flying
- •Motion Sickness
- •Coping with Motion Sickness
- •Questions
- •Answers
- •5 The Eye and Vision
- •Function and Structure
- •The Cornea
- •The Iris and Pupil
- •The Lens
- •The Retina
- •The Fovea and Visual Acuity
- •Light and Dark Adaptation
- •Night Vision
- •The Blind Spot
- •Stereopsis (Stereoscopic Vision)
- •Empty Visual Field Myopia
- •High Light Levels
- •Sunglasses
- •Eye Movement
- •Visual Defects
- •Use of Contact Lenses
- •Colour Vision
- •Colour Blindness
- •Vision and Speed
- •Monocular and Binocular Vision
- •Questions
- •Answers
- •6 Flying and Health
- •Flying and Health
- •Acceleration
- •G-forces
- •Effects of Positive G-force on the Human Body
- •Long Duration Negative G
- •Short Duration G-forces
- •Susceptibility and Tolerance to G-forces
- •Summary of G Tolerances
- •Barotrauma
- •Toxic Hazards
- •Body Mass Index (BMI)
- •Obesity
- •Losing Weight
- •Exercise
- •Nutrition and Food Hygiene
- •Fits
- •Faints
- •Alcohol and Alcoholism
- •Alcohol and Flying
- •Drugs and Flying
- •Psychiatric Illnesses
- •Diseases Spread by Animals and Insects
- •Sexually Transmitted Diseases
- •Personal Hygiene
- •Stroboscopic Effect
- •Radiation
- •Common Ailments and Fitness to Fly
- •Drugs and Self-medication
- •Anaesthetics and Analgesics
- •Symptoms in the Air
- •Questions
- •Answers
- •7 Stress
- •An Introduction to Stress
- •The Stress Model
- •Arousal and Performance
- •Stress Reaction and the General Adaption Syndrome (GAS)
- •Stress Factors (Stressors)
- •Physiological Stress Factors
- •External Physiological Factors
- •Internal Physiological Factors
- •Cognitive Stress Factors/Stressors
- •Non-professional Personal Factors/Stressors
- •Stress Table
- •Imaginary Stress (Anxiety)
- •Organizational Stress
- •Stress Effects
- •Coping with Stress
- •Coping with Stress on the Flight Deck
- •Stress Management Away from the Flight Deck
- •Stress Summary
- •Questions
- •Answers
- •Introduction
- •Basic Information Processing
- •Stimuli
- •Receptors and Sensory Memories/Stores
- •Attention
- •Perception
- •Perceived Mental Models
- •Three Dimensional Models
- •Short-term Memory (Working Memory)
- •Long-term Memory
- •Central Decision Maker and Response Selection
- •Motor Programmes (Skills)
- •Human Reliability, Errors and Their Generation
- •The Learning Process
- •Mental Schema
- •Questions
- •Answers
- •9 Behaviour and Motivation
- •An Introduction to Behaviour
- •Categories of Behaviour
- •Evaluating Data
- •Situational Awareness
- •Motivation
- •Questions
- •Answers
- •10 Cognition in Aviation
- •Cognition in Aviation
- •Visual Illusions
- •An Illusion of Movement
- •Other Sources of Illusions
- •Illusions When Taxiing
- •Illusions on Take-off
- •Illusions in the Cruise
- •Approach and Landing
- •Initial Judgement of Appropriate Glideslope
- •Maintenance of the Glideslope
- •Ground Proximity Judgements
- •Protective Measures against Illusions
- •Collision and the Retinal Image
- •Human Performance Cognition in Aviation
- •Special Situations
- •Spatial Orientation in Flight and the “Seat-of-the-pants”
- •Oculogravic and Oculogyral Illusions
- •Questions
- •Answers
- •11 Sleep and Fatigue
- •General
- •Biological Rhythms and Clocks
- •Body Temperature
- •Time of Day and Performance
- •Credit/Debit Systems
- •Measurement and Phases of Sleep
- •Age and Sleep
- •Naps and Microsleeps
- •Shift Work
- •Time Zone Crossing
- •Sleep Planning
- •Sleep Hygiene
- •Sleep and Alcohol
- •Sleep Disorders
- •Drugs and Sleep Management
- •Fatigue
- •Vigilance and Hypovigilance
- •Questions
- •Answers
- •12 Individual Differences and Interpersonal Relationships
- •Introduction
- •Personality
- •Interactive Style
- •The Individual’s Contribution within a Group
- •Cohesion
- •Group Decision Making
- •Improving Group Decision Making
- •Leadership
- •The Authority Gradient and Leadership Styles
- •Interacting with Other Agencies
- •Questions
- •Answers
- •13 Communication and Cooperation
- •Introduction
- •A Simple Communications Model
- •Types of Questions
- •Communications Concepts
- •Good Communications
- •Personal Communications
- •Cockpit Communications
- •Professional Languages
- •Metacommunications
- •Briefings
- •Communications to Achieve Coordination
- •Synchronization
- •Synergy in Joint Actions
- •Barriers to Crew Cooperation and Teamwork
- •Good Team Work
- •Summary
- •Miscommunication
- •Questions
- •Answers
- •14 Man and Machine
- •Introduction
- •The Conceptual Model
- •Software
- •Hardware and Automation
- •Intelligent Flight Decks
- •Colour Displays
- •System Active and Latent Failures/Errors
- •System Tolerance
- •Design-induced Errors
- •Questions
- •Answers
- •15 Decision Making and Risk
- •Introduction
- •The Mechanics of Decision Making
- •Standard Operating Procedures
- •Errors, Sources and Limits in the Decision-making Process
- •Personality Traits and Effective Crew Decision Making
- •Judgement Concept
- •Commitment
- •Questions
- •Answers
- •16 Human Factors Incident Reporting
- •Incident Reporting
- •Aeronautical Information Circulars
- •Staines Trident Accident 1972
- •17 Introduction to Crew Resource Management
- •Introduction
- •Communication
- •Hearing Versus Listening
- •Question Types
- •Methods of Communication
- •Communication Styles
- •Overload
- •Situational Awareness and Mental Models
- •Decision Making
- •Personality
- •Where We Focus Our Attention
- •How We Acquire Information
- •How We Make Decisions
- •How People Live
- •Behaviour
- •Modes of Behaviour
- •Team Skill
- •18 Specimen Questions
- •Answers to Specimen Papers
- •Revision Questions
- •Answers to Revision Questions
- •Specimen Examination Paper
- •Answers to Specimen Examination Paper
- •Explanations to Specimen Examination Paper
- •19 Glossary
- •Glossary of Terms
- •20 Index
Basic Concepts 1
Causes of Accidents - Pilot Induced
The five most common specific causes of pilotinduced accidents, in order of frequency, are:
•Loss of directional control
•Poor judgement
•Airspeed not maintained
•Poor preflight planning and preflight decision making
•Not maintaining ground clearance
The phases of flight most prone to accidents are, in order of precedence:
•Intermediate and Final Approach
•Landing
•Take-off
• Descent |
Figure 1.3 Causes of accidents |
Flight Safety
Roles Played by theVarious Aviation Participants in Flight Safety
Air transport is a huge system employing millions of people in thousands of different capacities. Those having a direct influence on flight safety are noted below together with their possible limitations:
National and International Authorities (ICAO, IATA, EASA, CAA, FAA etc.)
These organizations have, among their responsibilities those of setting , implementing and monitoring flight safety standards. They are also charged with developing the aviation industry within their field of influence. The two requirements sometimes conflict and, on many occasions, responsible compromises have to be found. This conflict necessitates limitations which, in many cases, are based on either financial or political considerations.
Commercial Organizations
Commercial organizations can suffer from a similar dilemma. The financial position of the organization may drive flight safety parameters. Smaller companies can be particularly vulnerable to cash problems.
The outward signs could include:
•Stretched crew duty times
•Poor rostering
•Unserviceabilities carried
•Weaknesses and short-cutting in maintenance and operational procedures
•Poor communications
•Lip service to minimum equipment lists
•Shortcomings and non-standardization of cockpit layouts
•Lack of passengers and aviation facilities
•Absenteeism
•Poor industrial relations
•Rise in accident rate
Basic Concepts 1
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1 Basic Concepts
Concepts Basic 1
Management
A minor change of policy may have far-reaching effects. For example a change in the utilization of an aircraft may effect workload, servicing schedules, rostering and render procedures invalid. The ripple effect is normally felt throughout the organisation and can have a direct influence on flight safety. In-depth consultation is a prerequisite to effective aviation management.
Training Staff
Training staff are at the coal face of flight safety. The interface and feedback between management and technical/flight personnel often takes place at this level. The professionalism, motivation, flexibility and communication abilities of training personnel are all fundamental to the augmentation of flight safety standards.
Technical/Flight Personnel
At the end of the line are the technical/flight personnel. On their shoulders lie the ultimate conflict. Should job security be put at risk because of flight safety considerations? Should a pilot, for example, agree to fly after extended duty times in order to satisfy a valued contract? Equally should an engineer submit to managerial pressures in order to satisfy serviceability demands? Sadly, this quandary has been faced many times in the past and will continue to be confronted in the future.
The Most Significant Flight Safety Equipment
It is generally considered that the most significant item of technical equipment that has been introduced in the 1980s and 1990s which has contributed most to the reduction of accidents is the Ground Proximity Warning System (GPWS) and later the Enhanced Ground Proximity Warning System (EGPWS).
Safety Culture
An active safety culture is considered to be the heart of and vital to the continuing success of a safety management system.
It has been described as “The safety culture of an organization is the product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that determine the commitment to, and the style and proficiency of, an organization’s health and safety management.”
Definition
Safety culture is defined as the enduring value and prioritization of worker and public safety by each member of each group and in every level of an organization.
It refers to the extent to which individuals and groups will commit to personal responsibility for safety and to:
•act to preserve
•enhance and communicate safety concerns
•strive to actively learn
•adapt and modify (both individual and organizational) behaviour based on lessons learned from mistakes
and
•strive to be honoured in association with these values
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Basic Concepts 1
Open Culture
Where all levels of an organization play an active part in the improvement of the safety culture.
Closed Culture
Where an organization is reluctant to release information on threats, errors or undesired aircraft states to other agencies.
National Culture
Both government and ethnic factors influence attitudes towards safety culture.
Factors that Promote a Good Safety Culture
•Leadership
•Commitment
•Good example
Reason’s Swiss Cheese Model
Likens human systems to multiple slices of Swiss cheese, stacked together, side by side.
An organization’s defences against failure are modelled as a series of barriers (the Swiss cheese slices). The holes in the cheese slices represent individual weaknesses in each part of the system and are continually varying in position and size in each slice.
Figure 1.4 The Swiss Cheese Model - by James Reason
The system as a whole will produce failures when all of the holes in each slice momentarily align. A hazard will pass through all of the holes in all of the defences leading to a failure.
Basic Concepts 1
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1 Basic Concepts
Concepts Basic 1
The Five Elements of Safety Culture
1.An informed culture
2.A reporting culture
3.A learning culture
4.A just culture
5.A flexible culture
Just Culture
Errors and unsafe acts will not be punished if the error was unintentional. Those who act recklessly or take deliberate and unjustifiable risks will be subject to disciplinary action.
Non Punitive Culture
Errors and unsafe acts will not be punished thus encouraging an atmosphere where people have the confidence to report safety concerns.
Flight Safety/Threat and Error Management
The three components of threat and error management (TEM) are:
1.Threats
2.Errors
3.Undesired aircraft states
Threats
LatentThreats
Not immediately obvious to, or observable by flight crews, e.g. poor equipment design, visual illusions or quick turn-around schedules.
EnvironmentalThreats
Those occurring during actual operations, e.g. weather, terrain, ATC, airport.
OrganizationalThreats
Operational pressure, aircraft type, cabin design, maintenance, dispatch, documentation.
Errors
Defined as:
Actions or lack of actions by the flight crew that lead to deviations from organisational or flight crew intentions or expectations.
Aircraft Handling Errors
Manual handling, automatic systems, ground navigation.
Procedural Errors
SOPs, checklists, briefing documentation.
Communication Errors
Crew to external, pilot to pilot.
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