11. Read the extracts (dialogues) and complete this chart:

extract	destination	problem	solution
A
B
C

A

Check-in clerk: Good morning.

Passenger: Good morning. Is this the check-in for BA113

to Paris?

Check-in clerk: It is. Can I see your ticket?

Passenger: Sure, here you are.

Check-in clerk: Thank you. Can you put your suitcases on the baggage scales?

Passenger: OK.

Check-in clerk: Three cases. Hmmm. They are a bit heavy.

You’ll have to pay an excess baggage charge, I’m afraid.

Passenger: Oh, dear. What’s the limit then?

Check-in clerk: Thirty kilos on this flight. And you have nearly forty kilos.

Passenger: How much do I have to pay then? Or can I take

this one on as hand baggage?

Check-in clerk: I suppose so — if you put your other bag inside it-

Passenger: OK. Yes, it fits. Is that under thirty kilos now?

Check-in clerk: Yes, just about.

Passenger: Good, that’s saved some money! Thank you

very much indeed.

Check-in clerk: Now, would you like an aisle seat or window seat...?

B

Check-in clerk: Unfortunately, I can’t put you all together.

Passenger: What!

Check-in clerk: I can do two in row 6 and two in row 11.

Passenger: Oh no! Can’t you do anything else? It’s an

eight-hour flight to Orlando. We don’t want to be separated for that length of time.

Check-in clerk: Well, I don’t think there’s any other possibility, I’m afraid. As I said, I haven’t got four seats to­gether.

Passenger: That isn’t good enough. Isn’t there something

else to do? *

Check-in clerk: Let me see. Well, what about two together in row 14 — an aisle seat and a middle seat — and two aisle seats in 13 and 15. At least you’d be able to talk to each other.

Passenger: OK, I suppose that’ll do if you’ve nothing bet­

ter, but I would have thought that as we’d have been able to sit in the same row... .

Check-in clerk: Would you like a window seat or an aisle seat?

Passenger: Could I have an aisle seat, please?

Check-in clerk: Of course. Seat 15C.

Passenger: Good, because I want to keep my guitar with

me.

Check-in clerk: Oh, I’m sorry. You won’t be able to put anything in the aisle.

Passenger: Really? Yes, of course, I didn’t really think. But

what do I do with this guitar case?

Check-in clerk: I’ll have to check it in with your suitcase.

Passenger: But I don’t really want it to get damaged in the

hold — it’s very valuable to me personally.

Check-in clerk: I’m sure it’ll be safe.

Passenger: Hmm, I don’t know... .

Check-in clerk: Well, what you could do is check it in with one of the ground staff just before you board the plane. They’ll put it in a special place in the hold reserved for fragile items.

Passenger: OK, I guess that’s all right.

Check-in clerk: Right, I’ll just put this tag on.

Passenger: Thank you.

Check-in clerk: And here’s your boarding pass... .

Which of the passengers would you describe as:

• angry and a little aggressive?

• vague and nervous?

• polite and passive?

CUSTOMS HOUSE WORD BANK■■■■■■■■■■■■■■■■■

To be duty-free — не подлежать обложению таможенной по­шлиной

customs inspector — таможенный инспектор customs office — таможня customs regulations — таможенные инструкции departure gate — выход на посадку

departure lounge — накопитель

duty-free shop — магазин, в котором продаются товары, не подлежащие обложению таможенной пошлиной entry visa — виза на въезд examination of one’s luggage — проверка багажа excess — излишек exit visa — виза на выезд

to go through the Customs — проходить таможенный досмотр green channel — зеленый коридор immigration office — паспортный контроль landing card — карточка с указанием порядка высадки пас­сажиров

landing formalities — процедура, связанная с прибытием или приземлением multiple visa — многократная виза red channel — красный коридор transit visa — транзитная виза

DIALOGUE 1

Read the conversation and answer the questions.