- •Высшее образование
- •© Королева н.Е., Барсегян э.З., Сербиновская а.М., 2007
- •Предисловие Preface
- •Part I travelling and means of travel Unit 1.Holiday Plans
- •Holiday plans
- •The british on holiday
- •Compare:
- •Insert words or word combinations given in brackets below.
- •For example:
- •Camping is the ideal way of spending a holiday
- •V2.What's the meaning of the following words and phrases as they are used in the text?
- •In your answers use the following phrases:
- •Unit 3. Making Travel Arrangements
- •Holiday-making
- •Going on a trip
- •Remember:
- •Advertisements
- •Intourist holidays to Russia...
- •Intourist Moscow Limited: Russian business trips
- •Unit 4.Travel by Rail
- •Travelling by train in britain (part I)
- •Information (1)
- •Information (2)
- •To express your opinion use the following:
- •At the Station: Signs and Notices
- •Fanny clayton awakes to life
- •Conversations overhead I
- •Notes for reply:
- •Heat and coal-dust across india by train
- •Via rail canada
- •The Canadian
- •Corridor Service
- •Your accommodation
- •Discounted fares
- •Tourist
- •Sncf agent
- •In pairs, take turns to role-play the conversation between a travel agent (selling the trip you planned above) and a customer (asking about the holiday- route, itinerary, and facilities).
- •Highlights of britain by rail
- •Unit 5. Air Travel
- •Making the best of journeys
- •Travelling by air a
- •Immigration
- •11. Read the extracts (dialogues) and complete this chart:
- •Going through the customs
- •Imagine you are a uk Custpms officer. How would you
- •The customs allowance
- •Prohibited and restricted goods from outside the eu
- •Insert words or word combinations given in the brackets.
- •On the aircraft
- •Imagine you are the airline's Personnel Officer. Which of these answers would indicate a good applicant? Which would worry you? How would you deal with these worries in an interview?
- •Victoria’s first flight
- •3 For your luggage. Once inside the spacious departures
- •International travel
- •International Airport. Read the information about Tokyo Narita Airport. Answer the following questions:
- •Tokyo narita
- •Unit 6. Travel by Sea and River — Cruises and Ferries
- •Winter cruise
- •Insert prepositions and adverbs where necessary.
- •Choosing a holiday trip
- •Cruise information
- •Imagine that you work for a travel agent or for the
- •A sea trip
- •IVaveller: Travel agent:
- •Itinerary
- •Unit7. Coach Travel
- •A stop for lunch
- •No luggage compartments
- •Europe’s highlights
- •Touring by coach in britain
- •Mini-tours
- •Full tours
- •Scheduled coach services
- •Unit 8.Travelling by Car
- •Would you like to drive?
- •A good driving record
- •Hiring car
- •Best of florida
- •Day 10 St. Pete Beach / Clearwater — Sanibel / Captiva
- •3.,Glve a presentation of the problems posed in thé text. Hints for motorists in the us
- •Part II hotels and hotel business Unit 1.The Accommodations Industry
- •Unit 2.Hotel Facilities and Other Services
- •General services:
- •Other abbreviations:
- •Alexander Hotel ★★★★★
- •Helena Hotel ★★★
- •Apollo Hotel ★★★★
- •Hilton on park lane ★★★★★
- •Royal ★★★ luxe
- •Россия, Москва, 1—4 июля 2005 года XIV Ежегодный итоговый Конгресс Европейской Ассоциации Психотерапии
- •Arrange a conference
- •Conference requirements
- •1 Meeting room for 200 theatre-style — 5 days
- •Video recorders
- •Letter of convocation
- •International council for the exploration of the sea
- •To the authors of papers and posters and participants in the symposium the ecology and management aspects of extensive mariculture
- •Indicate different conference facilities and services that the types of hotels listed below might have. Also indicate the special staff requirements that each would have:
- •Unit 4. Food and Beverage Service
- •7. Write the derivatives to the following words in the box:
- •Food and beverage department (part 2) - bars, snack-bars, cocktail lounges and room service
- •Quail lodge carmel-california
- •The front desk
- •Agree or disagree with the following statements. Give
- •Checking in
- •Checking out
- •2. Practise making hotel reservations for different people:
- •The hotel industry in taiwan
- •Ritz hotel
- •The Peninsula
- •The Palace Hotel
- •Unit 6. Careers in the Hotel Industry
- •Careers in the hotel industry
- •7. Give the detailed translation of the text.
- •Model 1
- •Unit 7. Hotel and Motel Chains
- •Hotel and motel chains
- •At a hotel
- •Hints for hotel guests
- •15 Place Vendôme 75401 Paris Cedex 01, France Tel: (33 1) 43 16 30 30 Fax: (33-1) 43-16-36-68
- •I’m happy to provide the information you requested regarding Jim Cash with understanding that this information will be confidential.
- •Supplementary texts for reading and discussion
- •Packing for a trip
- •How to put your stuff in your luggage
- •Selecting luggage
- •New zealand trip report
- •Travelling in new zealand
- •In pairs work out an itinerary for the train using the map
- •Vintage Rail Cars
- •Die bahn (db) Your partner for travelling by train in Germany
- •Offers for visitors from other european countries
- •InterRail
- •Egyptair general information for passengers
- •Airline meals
- •. Travel by sea and river — cruises and ferries
- •Hotel barges
- •England, scotland, wales self-drive boats
- •Camelot cruises
- •The naga barges cruises
- •California & the west coach tours
- •Scenic parks explorer coach tour 14 days/13 nights
- •South africa tours*— guided coach tours of south africa
- •12 Day /11 Night s.A. Explorer Coach Tour
- •16 Day / 15 Night Panorama Coach Tour
- •Discover germany by bus!
- •Important rules:
- •Accommodation in germany
- •Individual Travel in Germany
- •Vacation Villages and Houses
- •Vacations on Farm
- •Business writingreference section forms
- •Messages
- •Notices
- •Reports
- •Parkside leisure center
- •Memoranda
- •If this is the case, please do one of the following:
- •Appendix
- •How to read an air ticket
- •Договор На приобретение туристической путевки — ваучера
- •In a person of (Direc
- •Initials, home address, place of work, title, office and home telephone No.)
- •1. Subject of the Agreement
- •In case of renouncement caused by different reasons the Company, in accordance with the terms stated in the point 2.4 of the present Agreement, deducts the following penalties:
- •If differences between the Company and the Customer can not be eliminated by way of negotiations they shall be considered in legal form according to the legislation of Russian Federation.
- •Договор На туристское обслуживание
- •Agreement For tour servicing
- •In a person of Director Gener- al acting on the basis of
- •Предмет Договора
- •Стоимость и оплата туристской путевки
- •In the case when the Customer is late for the flight due to any reason as well as when the Customer cancels the tour out of time the tour cost has not been returned.
- •In exclusive cases the Company has the right to shift the date of the tour beginning if the embassy of residence/transit country delayed with issuing of visas.
- •If the case of justified, claims arises the Customer is to apply to a representative of the receiving company or to the representative of the Company in the country of destination.
- •If the problem has not been eliminated the Customer is to apply to the Company on coming back within 5 days counting from the day of arrival from the tour. Otherwise the stated
- •Insurance
- •Bibliography
- •Королева Наталия Евгеньевна, Барсегян Элина Зограки, Сербиновская Александра Михайловна
- •Рукописи не рецензируются и не возвращаются!
Touring by coach in britain
Sit back, relax, and watch the British countryside roll by, through big picture windows. There is an incredible variety of tours available, ranging from a one-day trip into London’s countryside, to comprehensive touring holidays of England, Scotland, Wales and Northern Ireland.
Mini-tours
If you don’t want to be tried to a schedule throughout your stay, why not book a mini-tour to complement your independent sightseeing. These last from two to five days (one to four nights) and are run by many of the big coach companies.
Even shorter, are the one-day tours which go from London to popular places of interest such as Stratford-upon-Avon, the Cotswold Hills, Oxford and Windsor. Day tours also depart from other major towns to local historic and scenic attractions.
Full tours
These comprehensive tours are an ideal way of seeing a lot of Britain, visiting stately homes, cathedrals, historic cities and scenic National Parks. Everything is arranged for you — accommodation in good, normally centrally located hotels, breakfasts and dinners, and many admission charges are included in the cost of your tour.
Choose a four-day tour form London, visiting York, Edinburgh, the Lake District and Stratford-upon-Avon, or a spectacular 10-day Grand Tour of Britain, travelling from London in the south, across to Wales, and northwards as far as Grantown- on-Spey at the heart of Scotland’s whisky distilling area, taking in historic places in between. Or a seven-day exploration of Scotland, visiting Edinburgh, St. Andrews (the home of golf), the Trossachs and the beautiftil coastal, mountain and lakeland scenery of the Highlands, including the Isle of Skye. These are just three examples.
Whatever tour you take, rest assured that British coaches are modem, comfortable and operated by an experienced, qualified driver/courier. Hotels are carefully selected, and very often you will find a private bathroom attached to your room. Ask the British Travel Centre in London, for details on coach operators and tours.
Look at this promotional leaflet about an imaginary coach tour in Europe.
Sunsearcher Tours — why we’re the ones for you
Our coaches...
spacious, modern, and reliable
air-conditioning on all coaches
on-board toilet facilities
comfortable reclining seats
panoramic windows
daily seat rotation
Our staff...
highly-trained and courteous drivers
efficient and knowledgeable escorts
local English-speaking guides in all cities
Our accommodation...
■ good quality three-star hotels
convenient central locations
all rooms have private facilities
breakfast included
With Sunsearcher Tours j- the pleasure’s yours
Which of the advertised features of the tour could these negative adjectives be associated with?
broken down dirty out of date rusty
cramped ignorant overbooked steamed up
crowded incomprehensible rude unhelpful
DIALOGUE 1
Read a conversation between two friends, one of whom was on the coach tour. As you read, identify which of the advertised features were problematic. Note down the details of exactly what was wrong.
Features |
Details of problem |
|
|
|
|
|
|
|
|
|
|
A DISASTROUS TOUR
Jude: Hi, Lucy.
Lucy: Hi, Jude. How was your holiday?
Jude: Don’t ask — it was a complete and utter disaster.
Lucy: Why? What happened? Was it the weather? It wasn’t very nice here.
Jude: No, the weather was fine. The places we visited were fine — the cities, the scenery were all fine. The hotels were fine — more or less. Even the coach was fine, if you don’t mind travelling on an out of date, broken down, rusty museum-piece!
Lucy: Oh, dear. But I thought you said it was going to be a luxury coach.
Jude: That was what the brochure said — spacious, modern, and reliable. In fact it was over ten years old. It did have air-conditioning, and that was fine at first — when we really didn’t need it. But as soon as we got to the hotter places, just before Barcelona, it broke down.
Lucy: Oh dear, that must have been awful.
Jude: And worse than that, the on-board toilets were filthy and disgusting — they didn’t work properly and no one ever seemed to clean them out.
Lucy: Oh, no! That’s the last thing you want. But the view was OK?
Jude: No, the windows all steamed up with condensation and you couldn’t see a thing most of the time.
Lucy: Oh Jude, it sounds terrible. Weren’t there any good points?
Jude: Well, the escort was very nice. We all felt so sorry for her. She really did her best, but she was faced with such problems. The local guides were a different kettle of fish — they hardly spoke English and we couldn’t understand a word. Jane, the escort, ended up interpreting a lot of the time.
Lucy: It sounds like she had as bad a time as you.
Jude: She did. Oh, and the worst thing was the driver. He was just so unbelievably rude and ignorant. Every morning he was miserable and he swore at one of the passengers who was five minutes late one day. Then another day he left all the luggage at the hotel.
Lucy: That’s terrible. Did you get it back?
Jude: Yes, but only after there was nearly a riot. And there was one more thing. We lost two people, an American couple. We left them behind Barcelona. We waited ages. Jane searched everywhere, phoned various places. You can imagine what mood the driver was in. After about three hours sitting on the hot sticky coach we left — it meant we had to miss out on one of the visits.
Lucy: Do you know what happened to them?
Jude: No, they must have made their own way back. Actually, I prefer to think that they escaped!
Lucy: Yes, probably glad to get away
Jude: I tell you, it was the coach tour from hell! I need another holiday to get over that one,
Lucy: Poor you! You’ll have to complain.
Jude: Of course — I’ve already sent a long letter.
Lucy: Come and have a coffee and we can talk about something else....
(by Keith Harding)
WRITING
On the coach tour, the escort had to contact her head office to inform them of the problems she was having. Look at her first fax and note the standard layout of the headings. The message is mixed up. Put the sentences in the right order.
Hotel La Plaza Fax message
Barcelona
To Sunsearcher Tours Head Office
Attention Operations Manager From Jane Dancaster
Date 15 August
Pages 1
Re: Tour ET 612: European Delights
Yesterday the air-conditioning also broke down.
Please reply a.s.a.p.
I am writing to let you know we have had one or two problems with the coach,
1 have therefore had to restrict its use.
Firstly, the toilet is not operating correctly.
If not, could you authorize me to have an emergency service at the next convenient place?
The temperature is now nearly 40 degrees Celsius and obviously it is very uncomfortable.
Although I have tried to keep it clean, this has not been possible.
Is there any chance of a replacement coach?
Regards,
Jane
y
Here are notes for Jane's second fax. Write the complete fax, including headings. She is now staying at the Hotel Majestica in Seville.
pity you couldn’t send replacement coach
managed to get air-con to work a little
must complain about driver
rude and uncooperative
argument with me yesterday
swore at passenger this morning
left luggage at hotel and refused to go back for it
request advice
Now write a third fax concerning the incident with the lost passengers.
Give a good literally translation.