- •Высшее образование
- •© Королева н.Е., Барсегян э.З., Сербиновская а.М., 2007
- •Предисловие Preface
- •Part I travelling and means of travel Unit 1.Holiday Plans
- •Holiday plans
- •The british on holiday
- •Compare:
- •Insert words or word combinations given in brackets below.
- •For example:
- •Camping is the ideal way of spending a holiday
- •V2.What's the meaning of the following words and phrases as they are used in the text?
- •In your answers use the following phrases:
- •Unit 3. Making Travel Arrangements
- •Holiday-making
- •Going on a trip
- •Remember:
- •Advertisements
- •Intourist holidays to Russia...
- •Intourist Moscow Limited: Russian business trips
- •Unit 4.Travel by Rail
- •Travelling by train in britain (part I)
- •Information (1)
- •Information (2)
- •To express your opinion use the following:
- •At the Station: Signs and Notices
- •Fanny clayton awakes to life
- •Conversations overhead I
- •Notes for reply:
- •Heat and coal-dust across india by train
- •Via rail canada
- •The Canadian
- •Corridor Service
- •Your accommodation
- •Discounted fares
- •Tourist
- •Sncf agent
- •In pairs, take turns to role-play the conversation between a travel agent (selling the trip you planned above) and a customer (asking about the holiday- route, itinerary, and facilities).
- •Highlights of britain by rail
- •Unit 5. Air Travel
- •Making the best of journeys
- •Travelling by air a
- •Immigration
- •11. Read the extracts (dialogues) and complete this chart:
- •Going through the customs
- •Imagine you are a uk Custpms officer. How would you
- •The customs allowance
- •Prohibited and restricted goods from outside the eu
- •Insert words or word combinations given in the brackets.
- •On the aircraft
- •Imagine you are the airline's Personnel Officer. Which of these answers would indicate a good applicant? Which would worry you? How would you deal with these worries in an interview?
- •Victoria’s first flight
- •3 For your luggage. Once inside the spacious departures
- •International travel
- •International Airport. Read the information about Tokyo Narita Airport. Answer the following questions:
- •Tokyo narita
- •Unit 6. Travel by Sea and River — Cruises and Ferries
- •Winter cruise
- •Insert prepositions and adverbs where necessary.
- •Choosing a holiday trip
- •Cruise information
- •Imagine that you work for a travel agent or for the
- •A sea trip
- •IVaveller: Travel agent:
- •Itinerary
- •Unit7. Coach Travel
- •A stop for lunch
- •No luggage compartments
- •Europe’s highlights
- •Touring by coach in britain
- •Mini-tours
- •Full tours
- •Scheduled coach services
- •Unit 8.Travelling by Car
- •Would you like to drive?
- •A good driving record
- •Hiring car
- •Best of florida
- •Day 10 St. Pete Beach / Clearwater — Sanibel / Captiva
- •3.,Glve a presentation of the problems posed in thé text. Hints for motorists in the us
- •Part II hotels and hotel business Unit 1.The Accommodations Industry
- •Unit 2.Hotel Facilities and Other Services
- •General services:
- •Other abbreviations:
- •Alexander Hotel ★★★★★
- •Helena Hotel ★★★
- •Apollo Hotel ★★★★
- •Hilton on park lane ★★★★★
- •Royal ★★★ luxe
- •Россия, Москва, 1—4 июля 2005 года XIV Ежегодный итоговый Конгресс Европейской Ассоциации Психотерапии
- •Arrange a conference
- •Conference requirements
- •1 Meeting room for 200 theatre-style — 5 days
- •Video recorders
- •Letter of convocation
- •International council for the exploration of the sea
- •To the authors of papers and posters and participants in the symposium the ecology and management aspects of extensive mariculture
- •Indicate different conference facilities and services that the types of hotels listed below might have. Also indicate the special staff requirements that each would have:
- •Unit 4. Food and Beverage Service
- •7. Write the derivatives to the following words in the box:
- •Food and beverage department (part 2) - bars, snack-bars, cocktail lounges and room service
- •Quail lodge carmel-california
- •The front desk
- •Agree or disagree with the following statements. Give
- •Checking in
- •Checking out
- •2. Practise making hotel reservations for different people:
- •The hotel industry in taiwan
- •Ritz hotel
- •The Peninsula
- •The Palace Hotel
- •Unit 6. Careers in the Hotel Industry
- •Careers in the hotel industry
- •7. Give the detailed translation of the text.
- •Model 1
- •Unit 7. Hotel and Motel Chains
- •Hotel and motel chains
- •At a hotel
- •Hints for hotel guests
- •15 Place Vendôme 75401 Paris Cedex 01, France Tel: (33 1) 43 16 30 30 Fax: (33-1) 43-16-36-68
- •I’m happy to provide the information you requested regarding Jim Cash with understanding that this information will be confidential.
- •Supplementary texts for reading and discussion
- •Packing for a trip
- •How to put your stuff in your luggage
- •Selecting luggage
- •New zealand trip report
- •Travelling in new zealand
- •In pairs work out an itinerary for the train using the map
- •Vintage Rail Cars
- •Die bahn (db) Your partner for travelling by train in Germany
- •Offers for visitors from other european countries
- •InterRail
- •Egyptair general information for passengers
- •Airline meals
- •. Travel by sea and river — cruises and ferries
- •Hotel barges
- •England, scotland, wales self-drive boats
- •Camelot cruises
- •The naga barges cruises
- •California & the west coach tours
- •Scenic parks explorer coach tour 14 days/13 nights
- •South africa tours*— guided coach tours of south africa
- •12 Day /11 Night s.A. Explorer Coach Tour
- •16 Day / 15 Night Panorama Coach Tour
- •Discover germany by bus!
- •Important rules:
- •Accommodation in germany
- •Individual Travel in Germany
- •Vacation Villages and Houses
- •Vacations on Farm
- •Business writingreference section forms
- •Messages
- •Notices
- •Reports
- •Parkside leisure center
- •Memoranda
- •If this is the case, please do one of the following:
- •Appendix
- •How to read an air ticket
- •Договор На приобретение туристической путевки — ваучера
- •In a person of (Direc
- •Initials, home address, place of work, title, office and home telephone No.)
- •1. Subject of the Agreement
- •In case of renouncement caused by different reasons the Company, in accordance with the terms stated in the point 2.4 of the present Agreement, deducts the following penalties:
- •If differences between the Company and the Customer can not be eliminated by way of negotiations they shall be considered in legal form according to the legislation of Russian Federation.
- •Договор На туристское обслуживание
- •Agreement For tour servicing
- •In a person of Director Gener- al acting on the basis of
- •Предмет Договора
- •Стоимость и оплата туристской путевки
- •In the case when the Customer is late for the flight due to any reason as well as when the Customer cancels the tour out of time the tour cost has not been returned.
- •In exclusive cases the Company has the right to shift the date of the tour beginning if the embassy of residence/transit country delayed with issuing of visas.
- •If the case of justified, claims arises the Customer is to apply to a representative of the receiving company or to the representative of the Company in the country of destination.
- •If the problem has not been eliminated the Customer is to apply to the Company on coming back within 5 days counting from the day of arrival from the tour. Otherwise the stated
- •Insurance
- •Bibliography
- •Королева Наталия Евгеньевна, Барсегян Элина Зограки, Сербиновская Александра Михайловна
- •Рукописи не рецензируются и не возвращаются!
2. Practise making hotel reservations for different people:
|
Student A |
Student B |
|
Make call 1: Call Manhattan Hotel and book a single room with a bath for Pilar Rodriguez of Bank of Spain for 3 nights from next Monday |
Take call 1: You work on the reservation desk at Manhattan Hotel. Note any bookings you take |
|
Take call 2: You work on the reservation desk at Tower Motel. Note any bookings you take |
Make call 2: Call Tower Motel and book a single room with shower for Hans Wondel of Holland Print for this Friday, Saturday and Sunday. He will be arriving late on Friday and leaving early on Monday morning |
|
Make call 3: Call Capital Motel and reserve a double room with shower for Mr and Mrs Gaumont for 6 nights from tomon-ow |
Take call 3: You work on the reservation desk at Capital Motel. Note any bookings you take |
|
Take call 4: You work on the reservation desk at Hotel Luxus. Note any bookings you take |
Make call 4: Call Hotel Luxus and reserve two double rooms with bath for tonight only for Mr F. Stevens and Ms Nallder from LOP International |
Read and translate the passage below. Some pair of words are in italics. In each case choose the word you think is correct.
The hotel industry in taiwan
Taiwan currently/promtly has a total/an amount of 104 tourist hotels. Taipei alone has 24 first class international hotels and dozens of tourist ones. The Tourism Bureau has established a hotel rating/measuring system called Plum Blossoms. Five Plum Blossoms balances/equals the standard international Five Star rating.
While most of Taiwan’s top class hotels have standards similar to first-rate establishments/enterprises anywhere in the world, they also have a unique style of traditional Chinese service and courtesy/kindness that is difficult to find in the western world.
Chinese hotel staff/members approach service and hospitality/welcome as a highly refined art, not a tiresome obligation/debt. They really mean the saying of Confucius that “When friends come from afar, is this not indeed a pleasure?”
Taiwan’s most famous hotel is undoubtedly the Grand Hotel in Taipei. Situated on the top of the ridge, it offers excellent/ valuable views of the city. It is built in the classical imperial style/ method, and its omate/deluxe gardens and shaded paths give it a special air of peace and dignity/pride in contrast to the noise and bustle of the city below.
Checking-in conversations
Work in pairs. Read the conversations at the reception desk of the Seaview Hotel and dramatize the dialogues. Change parts.
1
Receptionist: Good afternoon, s'ir. Do you have a reservation? Mr Watson: No, I don’t. Er... do you have a double room for two nights?
Receptionist: Um... yes, we do.
Mr Watson: Oh, good.
Receptionist: I’ll just check what rooms we have available. Just a moment, please.
Mr Watson: Oh, OK, thanks.
Yes, now, let’s see... um... room 414 is free. It’s on the forth floor and it has a sea view with twin beds.
Receptionist:
Mr
Watson: Receptionist:
Mr
Watson: Receptionist: Mr Watson:
Receptionist:
Mr
Watson: Receptionist:
Mr
Watson: Receptionist: Mr Watson:
Receptionist:
Ms O’Neill: Receptionist:
Ms
O’Neill: Receptionist: Ms O’Neill: Receptionist:
Ms
O’Neill: Receptionist:
Receptionist:
Ms
O’Neill: Receptionist:
Ms
O’Neill:
Well, the cost is $150 per night, including buffet breakfast.
Oh, fine.
Would you fill out this registration form, please? Oh, yes, sure, sure...
* * *
... thank you very much. Could I see your passport, please?
Uhuh, er... here it is.
Thank you very much. How will you be paying for your room?
By Visa.
Mm, may I have your credit card, please? Certainly, here you are...
2
Good afternoon. May I help you?
Yes, I have a room booked. My name is O’Neill. Ah, yes, Ms O’Neill. Yes, it’s a single room with a sea view until Saturday, is that right?
Yes. Um... and a shower.
Oh, yes, yes. All our rooms have showers.
Um... how much does that cost?
Well, it’s $95 a night but that does include buffet breakfast.
OK. I’ll be paying by MasterCard.
Fine, fine. Would you just fill out the registration form...
* * *
... you’ll be in room 301, which is on the third floor. Here’s your key and your key card.
Oh, thank you. Oh, and what about my suitcase? Your baggage will be taken up to your room for you.
Oh, that’s good.
Receptionist: Have you stayed with us before?
Ms O’Neill: No.
Receptionist: Well, this leaflet tells you all about the hotel and the facilities.
Ms O’Neill: Oh, well, thank you very much.
Receptionist: Dinner is served from 8 o’clock. Would you like to reserve a table?
Ms O’Neill: Oh, yes, please. For... um... 8.30.
Receptionist: Fine, and would you like a wake-up call in the morning?
Ms O’Neill: No, thanks.
Receptionist: OK. The porter will show you to your room.
Ms O’Neill: Oh, that’s good.
Receptionist: If you haw any problems, please, let me know. Ms O’Neill: All right, and thank you very much. Receptionist: Enjoy your stay with us!
Ms O’Neill: Thanks!
Role play.
This is the Ritz Hotel Registration Card. Fill it out yourself, as you were a guest there.